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Accenture

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3.9

based on 54k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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26803 Accenture Jobs

HR Service Delivery Analyst

Accenture Solutions Pvt Ltd

 · 

3.9

 based on 54k Reviews

3-5 years

₹ 5.8 - 7.47L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

HR Service Delivery Analyst

Accenture

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Recruitment Workday HR Operations Human Resource Management SAP SuccessFactors

+ 9 more

Job Description






Skill required: Payroll - Payroll Process Design



Designation: HR Service Delivery Analyst



Qualifications:Any Graduation



Years of Experience:3 to 5 years



What would you do?
 This role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems related to payroll. Responsibilities include training and developing the team s functional knowledge, administering satisfaction surveys, and providing general support to client employees and communication.
  • Process Support:oRead, understand, and analyze client processes as a subject matter expert.oExecute processes accurately and timely as a hands-on processor.oMaster the given process and help team members overcome process-related queries.oEscalate issues and seek advice when faced with complex problems.oPay close attention to the quality of written and verbal English skills within the team.oCreate logical plans, realistic estimates, and schedules for activities or project segments.oEnsure LWI's are followed and updated regularly and train team members on process updates.oMaintain, validate, and update process documentation to ensure compliance.oPerform "Root Cause Analysis" on issues and suggest appropriate corrective actions.oPropose process improvement ideas to reduce time, improve accuracy, or enhance controls.oParticipate in knowledge transfer of any process/client and acquire in-depth knowledge as an SME.oParticipate in various internal or client initiatives related to the process.oUnderstand existing performance metrics, how they are measured, and improve the measurement system.
  • Team Support:oPlan proper allocation of work.oSupport Team Lead/Manager with daily stats/reporting and MOS.oUpdate process metrics daily and maintain MIS.oBe available on the floor to resolve process-related issues.oParticipate in team-building activities and organizational initiatives.oComplete training need analysis for the team through quality reports and knowledge tests.oFollow the quality check and audit mechanism within the process to ensure delivery on SLAs.oEnsure and maintain the security and confidentiality of client data.oAssist in training/educating team members on learning and acquiring skills in the process.



    What are we looking for?
  • SAP SuccessFactors
  • Adaptable and flexible
  • Problem-solving skills
  • Agility for quick learning
  • Written and verbal communicationFunctional Competencies:
  • Knowledge of Payroll Processes.
  • SuccessFactors experience is a plus.
  • HR Domain certification/Payroll Certification is a plus.
  • Strong MS Office and Excel skills.


    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of lower-complexity problems
  • Your day to day interaction is with peers within Accenture before updating supervisors
  • In this role you may have limited exposure with clients and/or Accenture management
  • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
  • The decisions you make impact your own work and may impact the work of others
  • You will be an individual contributor as a part of a team, with a focused scope of work
  • Please note that this role may require you to work in rotational shifts


    Qualifications

    Any Graduation

    • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture roles with real interview advice

    What people at Accenture are saying

    3.7
     Rating based on 55 HR Service Delivery Analyst reviews

    Likes

    Everything is great when the client is great

    • Salary - Good
      +2 more
    Dislikes

    A bad client gurantees and indicates obstacles in your career coz management is not able to handle the tantrums of the client

      Read 55 HR Service Delivery Analyst reviews

      HR Service Delivery Analyst salary at Accenture

      reported by 736 employees with 2-11 years exp.
      ₹2.6 L/yr - ₹10.1 L/yr
      At par with the average HR Service Delivery Analyst Salary in India
      View more details

      What Accenture employees are saying about work life

      based on 54k employees
      65%
      85%
      68%
      76%
      Flexible timing
      Monday to Friday
      No travel
      Day Shift
      View more insights

      Accenture Benefits

      Free Transport
      Cafeteria
      Work From Home
      Gymnasium
      Health Insurance
      Soft Skill Training +6 more
      View more benefits

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      Accenture Mumbai Office Location

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      Mumbai Office
      1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
      400708

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