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Accenture

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3.9

based on 54.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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16030 Accenture Jobs

Order To Cash Operations Specialist

Accenture Solutions Pvt Ltd

3.9

based on 54.3k Reviews

7-11 years

Gurgaon / Gurugram

Order To Cash Operations Specialist

Accenture

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Finance Accounting Medical Billing Production Management Order Management System

+ 11 more

Job Description

Skill required: Order to Cash - Collections Processing

Designation: Specialist

Qualifications:Master of Business Administration,Chartered Accountant

Years of Experience:7 - 11 Years

What would you do?
Manage a team of Sr Team leaders. Team Leaders executing the processes related to Order to Cash

What are we looking for?
Educational
Qualifications

CPA an advantage but not required; preferred are graduates of accounting, business or its branches;

Others

SSC or BPO experience an advantage but not required

Proficient in MS Office, SAP, or any accounting-related ERPs

Strong verbal and oral communication & client-facing skills

Minimum 3-5 year experience in the finance and accounting field; with experience in order-to-cash processes within Health Insurance / Claims Benefits or Revenue cycle/ medical

Certified Billing and Coding Specialist (CBCS) preferred

Positive approach in supporting customer & company needs

With managerial or supervisory experience; must be able to lead a team of supervisors/team leads

Goal-oriented individual with strong time and task management.

Organized and methodical person with logical approach in addressing issues and strong analytical skills

Ability to solve urgent matters and work under pressure

Ability to impose a proactive spirit in the team

Flexibility, especially in the period of month/quarter/year-end closingWorking Conditions

Moderate to no travel depending on project involvement.

Work hours at night.

Overtime and On-Call may be required.

Client holidays are observed instead of Philippine or local holidays.

Daily RTO during training and knowledge transfer until stabilization

Roles and Responsibilities: Manage a team of Team leads in the Order-To-Cash tower of the deal

Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)

Act as point-of-contact of the company and the client in the following OTC sub-processes including, but not limited to, collections, billing, cash applications, order management, credit management, etc.;

Act as an escalation point for all Order-To-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again

Communication with the client to ensure that the proper department complies with the latest changes in the procedures

Lead client meetings to discuss debtor performance and address issues as required

Actively seeks opportunities for continuous improvement initiatives to improve collection-related processes, services and deliverables to the client

Prepares forecasts / budget for the team and conduct manual invoicing

Review account status for credit release

Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice

Update deferred account list

Provide account updates and prepare aging report and send SOA to customers, follow up with customers

Identify OTC accounts-related requests and process if approved

Identify collection issues and escalate to responsible owner

Prepare write off report

Confirm disputed invoice and contact customers if dispute is valid

Identify accounts with billing issues/revenue recognition problems

Collect and gather data for AR Reports

Prepare regular / daily reports

Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period

Facilitate the operational Change Request (CR) process

Qualifications

Master of Business Administration,Chartered Accountant

Employment Type: Full Time, Permanent

Read full job description

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What people at Accenture are saying

4.1

Rating based on 12 Operations Specialist reviews

Anonymous · BFSI, Investments & Trading in Gurgaon / Gurugram

Likes

I have learnt alot of things while working in accenture

Salary - Excellent

+2 more

Dislikes

Their so called policy... they follow policy only when it comes to the agent but when it comes to management team there is no such policy followed by the company they just ignore