HR Service Delivery New Associate

Skill required: Employee Services - Customer Care



Designation: HR Service Delivery New Associate



Qualifications:Any Graduation



Years of Experience:0 to 1 years



What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementActivities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty.



What are we looking for?

Ability to manage multiple stakeholders

Ability to perform under pressure

Problem-solving skills

Adaptable and flexible

Agility for quick learning

Workday

Customer Service

ServiceNow Tools Administration


Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts


Qualifications

Any Graduation