Customer Service Associate

Skill required: Omnichannel - Customer Service



Designation: Customer Service Associate



Qualifications:Any Graduation



Years of Experience:1 to 3 years



What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. oProvide functional and/or technical support to internal and external stakeholders oLiaise with other support teams as required to resolve requests in a timely manner oEnsure proper documentation, notification, tracking and follow up oPrimary responsibilities are focused on customer contact and ensure accurate transactional processing Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.



What are we looking for?

Minimum of 2 years' experience in customer service and/or account management (high tech industry preferred)

Outstanding customer service and interpersonal skills – ability to professionally communicate and interact across all levels of internal and external client organizations

Excellent project management and multitasking skills required

Must possess strong computer skills and highly experienced with the Microsoft Office suite

Strong analytical and problem solving skills required

Ability to plan, organize, and execute independently with minimal supervision

Ability to work and adapt in a fast paced and rapidly changing environment

Experience with complex business processes

Excellent English written and oral communications skills


Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts


 Qualifications 

Any Graduation