Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Network Analytics


Good to have skills :Service Operations
Minimum

5 year(s) of experience is required


Educational Qualification :Graduation

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You will accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication with clients.- Implement best practices for system maintenance.- Conduct regular system audits for optimal performance.
Professional & Technical Skills:- Must To Have Skills:Proficiency in Network Analytics.- Good To Have Skills:Experience with Service Operations.- Strong understanding of network protocols and technologies.- Knowledge of network security principles.- Experience in troubleshooting network issues.- Ability to analyze network traffic and performance.
Additional Information:- The candidate should have a minimum of 5 years of experience in Network Analytics.- This position is based at our Noida office.- A Graduation degree is required.


Qualifications
Graduation