Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :SAP BASIS Administration

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education

Basic
Qualifications: Minimum of 2-3 years of experience in Production SAP environment (SAP Basis R/3 Netweaver, BW, Solution Manager, SAP HANA Technologies. Minimum 1-3 years of experience in Operating System / knowledge of system commands and structures Preferred Skills: Understanding and experience in back-up, recovery, Experience supporting interfaces, Performance Tuning Experience, Understanding of BW, R/3 and CRM integration, Process improvement / including documenting and implementation of processes.The SAP Basis Technical Analyst is responsible for performing day-to-day technical tasks for a project, including all project activities. Duties may span all Practice Areas involved (i.e., Design/Build/Run, Operations Architecture, System Administration, Database, ERP and other technical frameworks, etc.). The Basis Technical Analyst will serve as the individual providing expertise in a specific area and troubleshooting and issue resolution for moderately complex environments. The Basis Technical Analyst will be a moderately experienced member of the basis technology team who will be responsible for providing support for the technical infrastructure of the SAP solution across all production stacks along with daily system monitoring and issue resolution. This individual will have the opportunities to do some project work.

Provides technical input for all maintenance requests that are entered into project-identified change management.

Perform all activities related to technical maintenance and administration of the SAP environments

Provide DBA and limited OS support as it relates to the SAP Landscape

Provide proactive monitoring and troubleshooting of the SAP Landscape

Develop and maintain appropriate documentation for system activities and ensure change control is followed as necessary

Participate in application updates and upgrade projects

Perform system refreshes

Conduct performance tuning

Participate in on-call support rotation

Handle technology issues and escalate as necessary to expert level help

Execute projects when requested

Implement process improvement measures within the environment.Qualifications15 years full time education