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Accenture

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3.9

based on 54.2k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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15457 Accenture Jobs

Service Delivery Ops Associate Manager

Accenture Solutions Pvt Ltd

3.9

based on 54.2k Reviews

10-14 years

Mumbai

Service Delivery Ops Associate Manager

Accenture

posted 12d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service HR Operations Technical Program Management ITIL Email Writing Service Delivery Management

+ 7 more

Job Description

Skill required: Talent & HR Practice - Talent Management

Designation: Service Delivery Ops Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do?

This role is responsible for the results of the Service Line activities to both Accenture and Client.

To ensure all the contractually agreed SLA and process steps are followed by the team members with accuracy.

Accountable for ongoing management of effective client service relationship within the service line.

Develops new approaches and processes.

Interfaces with other team leads, management and client staff and ensures good working relationships.

Provide scalable HR Operation servicesCandidates with HRBP experience,In Talent Management you will need to support workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes:strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards.

What are we looking for?

Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels

Self driven

Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.

Advanced leadership and coaching skills

Resilient and able to work under pressure

Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines

Continuous improvement mindset

Demonstrate high levels of confidentiality

Team Work & collaboration

Excellent Team Management Skills

Excellent communication & Customer Service skills

Strong MS Office and Excel skills Essentials :

Extensive and demonstrable experience of Hire to Retire HR Operations Processes

HR Service Delivery Experience

Multi-cultural awareness.

Strong MS Office and Excel skills

Proficient with Business Excellence Practices

Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.

English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly

Proven track record of leading HR Operations team.

Knowledge and experience of HR Systems

Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change)Desirable :

HR Domain certification

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments

Decisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shiftsTeam Development :Actively looks for ways to grow skills and experience within the Service Line.Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.Assist Team with performing â"Root Cause Analysisâ" on issues faced and suggest appropriate corrective and preventive actions. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA's and Human Resources Team on driving key People initiatives.Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. Communicates clearly and concisely, using appropriate level of detail, terminology and style.Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues.Team alignment and work allocation within Team to deliver business resultsKeep the team engaged and motivated. Have succession planning in place.Actively drive & particpate in Team and Organizational events.

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

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