Service Delivery Ops Associate Manager

Skill required: Talent Acquisition - Talent Sourcing


Designation: Service Delivery Ops Associate Manager


Qualifications:Any Graduation


Years of Experience:10 to 14 years


What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketYou will be part of a HR sourcing team which will enable to search and identify the right candidates to ensure the delivery of candidates to meet the recruiting demand based on the Recruiting Plan


What are we looking for?
Create, monitor and measure SLAs, quality assurance and create a dashboard, to include:workforce scheduling, ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives. Also, initiate calendar audit to resolve pain points and create a structure for calendar going forward that is aligned with Program Participants to management/leadership support teams' (L7/L8 ICs) priorities and preferences.HR Industry specific tools and methodology

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments

Decisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts


Qualifications
Any Graduation