GN Industry - Utility SAP CRM Consultant

CRM
" Utilities

Find endless opportunities to solve our clients toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries.

Practice: Utilities, Capability Network
I
Areas of Work:Change Management and Transformation |
Level:9/7 |
Location:Bengaluru/Gurugram/Mumbai|
Years of Exp:2+years

Explore an Exciting Career at Accenture

If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 3,000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.

Join the Capability Network and always have the backing of the established brand of Accenture to deliver large scale transformational change. Grow your career and experience a stimulating, fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges. You will deliver lasting impact as you work as part of a highly specialized team, combining overseas client-site work with opportunities based locally, and contribute to high performance through continuous collaboration and knowledge sharing. For more information visit .

About The Role :

To work with leading Utilities clients to develop and execute global strategies, manage complex CRM programs and integrate customer solutions to meet changing business challenges and regulations.

Utilize Utilities retail and customer service process understanding and experience in customer solutions (CRM) to design, implement and deliver enhanced capabilities for Utilities Clients.

Lead and support large CRM implementation programs in functional capacity, leveraging Utilities domain knowledge and CRM product experience.

Work with Client SMEs to define business requirement, design future process & functional solution and drive client workshops

Lead Team of junior Consultants / Analyst on the project

Engage in producing high caliber reports, PoVs, developing market relevant assets and accelerators.

Qualifications

Bring your best skills forward to excel in the role:

Utilities retail and customer services process & domain expertise

Expertise in one or more CRM platforms such as SAP C4C/ Salesforce/ Oracle CX in areas like Services, Sales & Marketing

Good Understanding of CRM integration with Utilities systems such IVR/CTI, CIS, MDM, Outage Management etc.

Would be advantageous but not mandatory:CRM certification (Salesforce/SAP CRM/Oracle CX)

Your experience counts!

Bachelors degree(Tier-1 Institutes)

MBA (Preferred)

Minimum 5-7 years of consulting experience for Utilities clients in any of the CRM platforms such as SAP C4C /Salesforce/Oracle CX.

Strong understanding of Utilities retail and customer services processes such as Move-In/out, Billing & Payments, Meter to Cash, Asset Management, Field Services, New Connections, De Regulated Market Industry Processes, Smart Metering, Billing / Invoicing and Tariff Changes etc.

Extensive functional experience in CRM platforms such as Salesforce/ Oracle CX / SAP C4C, including full implementation cycle for Utilities clients.

Experience in identifying & defining business requirements, functional & process design, leading testing, change management or training efforts.

Should have working knowledge of integrating CRM platforms with Utilities systems such as IVR/CTI, CIS, MDM, Outage Management etc.

Experience in evaluating and analysis of the effectiveness of clients existing solutions, platforms, and tools against selected business and technology KPIs and strategic goals

Domain experience in either Electricity, Gas or Water utilities in regulated/ de-regulated markets globally.

Ability to work independently with minimal supervision and lead global distributed teams

Whats in it for you?

An opportunity to work on with key G2000 clients

Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional.

Personalized training modules to develop your to grow your skills, industry knowledge and capabilities

Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.