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Customer Contact Comms Senior Analyst
5-8 years
₹ 11 - 12.5L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
Customer Contact Comms Senior Analyst
Accenture
posted 6hr ago
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Flexible timing
Key skills for the job
Job Description
Skill required: Next Generation Customer Operations - Customer Service
Designation: Customer Contact Comms Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for?
Roles and Responsibilities:
Qualifications
Any Graduation
Employment Type: Full Time, Permanent
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Anonymous · IT Infrastructure Services
in Noida, Uttar Pradesh
All depends on the project, your colleagues and manager. If these are good then you will enjoy working. Some good learning modules are there.
No increment last year, same is expected this year. Very high variable pay.
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