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Accenture

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3.9

based on 52.4k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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30441 Accenture Jobs

Customer Service Associate

Accenture Solutions Pvt Ltd

3.9

based on 52.4k Reviews

1-3 years

₹ 2.25 - 6L/yr (AmbitionBox estimate)

Mumbai

Customer Service Associate

Accenture

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Handling Customer Support Chat Process Voice Process Content Review

+ 7 more

Job Description

Skill required: Omnichannel - Customer Service

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

Excellent English communication skills are essential

Technical aptitude and understanding of the technical service industry preferred

Able to interact with all levels of internal and external clients

Collaborative personality and able to build strong personal relationships

Highly organized, with attention to detail and a dedication to resolving issues

Calm and effective under pressure; Able to remain professionalism in high stress situations

Requires strong analysis, judgment, negotiation, and problem-solving skills

Flexible attitude in accepting unique and non-standard solutions

Ability to manage multiple stakeholders

Commitment to quality work

Embraces change

Excellent English communication skills are essential

Technical aptitude and understanding of the technical service industry preferred

Able to interact with all levels of internal and external clients

Collaborative personality and able to build strong personal relationships

Highly organized, with attention to detail and a dedication to resolving issues

Calm and effective under pressure; Able to remain professionalism in high stress situations

Requires strong analysis, judgment, negotiation, and problem-solving skills

Flexible attitude in accepting unique and non-standard solutions

Ability to manage multiple stakeholders

Commitment to quality work

Embraces change

Roles and Responsibilities:

Responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers

You will be provided detailed to moderate level of instruction on daily work tasks and instruction on new assignments

The decisions that you make would impact your own work as well as the team

You will be an individual contributor, but as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Develop and maintain a standard expertise on products and services

Work cross functionally with different departments to facilitate customers requirement.

Schedule Meetings (Online or In-Person) related to client products and services.

Responsible for coordinating and resolving a wide range of standard and non-standard customer requests

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

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What people at Accenture are saying

3.6

Rating based on 188 Customer Service Associate reviews

Anonymous · Voice / Blended in Mumbai

Likes

Professional, helpful trainers and Team leaders

Dislikes

Terminating new joiners in Ojt and not giving a chance or levy to explore themselves in the process Verizon 5G technical support

Read 188 reviews