Business Interlock Analyst

Skill required: Talent Development - Instructor-Led Training (ILT)

Designation: Business Interlock Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processYou will be responsible for Instructor led training which is the practice of training either individuals or groups and designing learning material. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.

What are we looking for?

Instructor-Led Training (ILT)

Training Needs Analysis (TNA)

Microsoft Office Suite

Learning Content Development

Written and verbal communication

Collaboration and interpersonal skills

Ability to perform under pressure

Agility for quick learning

Ability to meet deadlines Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Conduct training for new hires and recurrent training for employees in the areas of customer orientation, pre-process, new products or processes, systems or tools used, etc.

Train, assess and implement activities to effect improvement in E-mail writing skills/ call taking skills and grammar.

Implement language and culture modules training on a recursive basis to agents on floor.

Calibrate with existing Coaches / Operations.

Monitor calls and give feedback to teams assigned.

Assess relevant training needs for individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems available.

Extensive soft skills training experience Culture, Voice & Accent, Grammar, Customer Service

Excellent Communication Skills - orally and in writing

Presentation SkillsQualificationAny Graduation