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Accenture

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3.9

based on 52.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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20833 Accenture Jobs

Bus Process Delivery Analyst - Telecom Operations

Accenture Solutions Pvt Ltd

 · 

3.9

 based on 52.7k Reviews

3-5 years

Bangalore / Bengaluru

1 vacancy

Bus Process Delivery Analyst - Telecom Operations

Accenture

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

Telecom Project Management Production Management Operations Management Technical Program Management Service Delivery Management

+ 5 more

Job Description


Skill required:Telecom Operations - Service Assurance
Designation:Management Level - Analyst
Job Location:Bengaluru
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do?
The PM-Service assurance team is accountable for resolving service issues/escalations by coordinating with vendors/customers and other relevant stakeholders
  • Degree in Telecom Engineering, or any graduate with telecom/IT Infrastructure project management and service assurance knowledge. Experience, with preference in Telecom program management/ IT Service Assurance What are we looking for?
  • Adaptable and flexible
  • Ability to perform under pressure
  • Problem-solving skills
  • Detail orientation
  • Ability to establish strong client relationship
  • Excellent knowledge of Telecom service assurance and its processes.
  • Good understanding of Customer engagement and project management
  • Flexible to adapt processes and system rules to drive business outcomes.
  • Basic Excel and PowerPoint skills
  • Ability to individually solve problems using analytical tools and identify practical actions to do so
  • Excellent overall and written communication skills
  • Analytical capabilities, ability to interpret data, and provides business insights.
  • Recommendations to mitigate business and operational risks Roles and Responsibilities
  • Monitor service for issues per customer contract
  • Create incident record for service issues/escalations
  • Triage service issues/escalations (e.g., open conference bridge)
  • Coordinate with vendor and Monitor resolution progress
  • Resolve service issues/escalations including customer meetings and close the incidentQualificationN/A

    • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Delivery Analyst roles with real interview advice

    People are getting interviews at Accenture through

    (based on 5.1k Accenture interviews)
    Job Portal
    Campus Placement
    Company Website
    Referral
    Walkin
    Recruitment Consultant
    33%
    18%
    18%
    13%
    4%
    2%
    12% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Accenture are saying

    3.6
     Rating based on 4 Delivery Analyst reviews

    Likes

    Accenture will give you opportunity to Develop a new skill sets.

    Dislikes

    Nothing

    Read 4 reviews

    Delivery Analyst salary at Accenture

    reported by 79 employees with 2-9 years exp.
    ₹5 L/yr - ₹14.2 L/yr
    25% more than the average Delivery Analyst Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 52.7k employees
    65%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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    Bengaluru Office
    71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
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