SW/App/Cloud Tech Support Analyst

Skill required: Tech for Operations - ServiceNow Tools Administration

Designation: SW/App/Cloud Tech Support Analyst

Qualifications:BE/Any Graduation

Years of Experience:3 to 5 years

What would you do?
You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationThe ServiceNow team is responsible for the administration of users, groups, roles, security groups, & global reports associated with ServiceNow. They are focused on building and maintaining service catalogs and client scripts. In addition, they monitor the software and server performance statistics and developing clear and concise technical/process documentation. Being familiar with all the modules of IT Service Management suite (Incident Management, Change Management, Problem Management, Service Request Management) is an added advantage. The team will work with clients with ServiceNow development Best-Practices Advice and assist in their implementation. The team will be responsible for conducting technical analysis, perform design documentation, develop user stories, perform ServiceNow Application Configuration, Custom Code, develop and modify ServiceNow workflows, forms, lists, business rules, UI components, etc. They also work on the integration between ServiceNow and other systems.

What are we looking for?

ServiceNow Portal Development

ServiceNow Tools Administration

Adaptable and flexible

Ability to establish strong client relationship

Ability to work well in a team

Ability to handle disputes

Incident Management Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shiftsQualificationBE,Any Graduation