Operations Engineer

Project Role :Operations Engineer


Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills :Critical Incident Management

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :BE
Summary:As an Operations Engineer, you will be responsible for supporting the operations and managing delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve managing critical incidents and ensuring timely resolution to minimize business impact.
Roles & Responsibilities:

Manage critical incidents and ensure timely resolution to minimize business impact.

Collaborate with cross-functional teams to identify and resolve issues related to production systems and services.

Develop and maintain operational procedures and documentation.

Participate in on-call rotation and provide 24x7 support for production systems and services.

Identify opportunities for process improvements and automation to increase efficiency and reduce manual efforts. Professional & Technical Skills:

Must To Have Skills:Strong experience in Critical Incident Management.

Good To Have Skills:Experience in Cloud Support and Application Support.

Experience in managing production systems and services.

Strong understanding of ITIL processes and best practices.

Experience in troubleshooting and resolving issues related to production systems and services.

Experience in scripting and automation using tools like Python, Shell, or PowerShell. Additional Information:

The candidate should have a minimum of 3 years of experience in Critical Incident Management.

The ideal candidate will possess a strong educational background in Computer Science or a related field, along with a proven track record of delivering high-quality support for production systems and services.QualificationsBE