IT Service Management Representative

Project Role :IT Service Management Representative

Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills :IBM z/OS
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :As per Accenture Standard
Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, and supporting the infrastructure service management lifecycle.
Roles & Responsibilities:

Manage delivery of the projects/programs.

Manage teams with different portfolios

Ensure accurate project milestone reporting, highlight risks and dependencies

Ensure transparency & Accountability

Control costs and provide estimates for optimum utilization of resources

Improve customer satisfaction

Provide/Drive recommendations for performance improvement

Responsible for coaching, guiding and mentoring team members to scale up
Professional & Technical Skills:

Knowledge of z/OS functions, high level knowledge of architecture and hardware

Thorough knowledge of all tools and technologies used in Mainframe Storage, Database, Middleware, Communication and Network

Thorough knowledge of using JCL, IBM & ISV Utilities used for Storage management

Advanced knowledge of SDLC, ITIL processes, Automation Project Management Business functions Liaison /Customer Relationship Management, Tool Architecture/Strategy management, Business Intelligence
Additional Information:

The candidate should have a minimum of 7.5 years of experience in IT service management.

The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering IT production systems and services.

This position is based at our Bengaluru office.

 Qualifications 
As per Accenture Standard