IT Service Management Representative

Project Role : IT Service Management Representative



Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : IBM z/OS


Good to have skills : NA
Minimum
5  year(s) of experience is required


Educational Qualification : As per Accenture Standard

Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, and supporting the infrastructure service management lifecycle.
Roles & Responsibilities:

Create groups, subgroups, dataset profiles. General Resource maintenance (RACF / ACF2 tool experience)

Authorize users to be able to use protected resources

Track unauthorized access attempts

Control admin access to CICS, DB2 and IMS tools

Support Audit process and provide required data points

Prepare detailed specifications for security programs and platforms

Recommend solutions to improve Information Security system
Professional & Technical Skills:

Knowledge of one or more security tool - RACF, Top Secret, ACF2

Knowledge of RACF commands and panels

Knowledge of RRSF to administer and maintain RACF databases

Knowledge of tools like zSecure

Knowledge of z/OS functions, high level knowledge of architecture and hardware

Sound knowledge of JCL, IBM & ISV Utilities
Additional Information:

The candidate should have a minimum of 5 years of experience in IBM z/OS.

The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering IT service management solutions.

This position is based at our Bengaluru office.
Qualifications 
As per Accenture Standard