IT Service Management Representative

Project Role :IT Service Management Representative


Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills :Critical Incident Management


Good to have skills :Infrastructure Service Management
Minimum
7.5 year(s) of experience is required


Educational Qualification :As per Accenture Standard

Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve supporting the infrastructure service management lifecycle and providing operational support to ensure production systems and devices are online and available.
Roles & Responsibilities:

Lead the critical incident management process, ensuring timely resolution of incidents and minimizing the impact on business operations.

Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing strong analytical and problem-solving skills.

Develop and maintain IT service management processes and procedures, ensuring compliance with industry standards and best practices.

Provide guidance and support to junior team members, promoting knowledge sharing and continuous improvement.

Conduct regular reviews of IT service performance, identifying areas for improvement and implementing corrective actions.
Professional & Technical Skills:

Must To Have Skills:Strong experience in Critical Incident Management.

Good To Have Skills:Experience in Infrastructure Service Management.

In-depth knowledge of IT service management frameworks such as ITIL.

Experience in managing and resolving complex technical issues.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Critical Incident Management.

The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful IT service management solutions.

This position is based at our Bengaluru office.


Qualifications
As per Accenture Standard