Performance Associate

Skill required: Employee Services - Succession Planning


Designation: Performance Associate


Qualifications:Any Graduation


Years of Experience:1 to 3 years


What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management In Succession Planning you will need to identify and prepare employees who qualify to succeed key players within the top management when their terms end using a combination of mentoring, training and job rotation. The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.


What are we looking for?

1 - 2 yrs. business experience with similar background Knowledge of MS Office and Excel skills would be a plus

Good organizational & prioritisation skills.

Analytical and problem solving skills.

Multi-cultural awareness.

Passion for customer service.

Team player.

Results & detail-oriented

Focus on high data accuracy.

Quality driven – in communications and all system transactions.

Strong written and verbal skills in English Language

Professional Qualities

Good oral and written communication skills

Ability to identify and effectively use resources

Excellent customer service skills

Shift timings (7am – 3pm ET/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm – 7am IST)

Candidate should be willing to work in Rotational Night shifts.

Roles and Responsibilities:

Read, understand and analyze client process as per the business rules.

Execute the process accurately and timely as a hands-on processor.

Escalate issues and seek advice when faced with complex issues/problems.

Participate in client conference calls and prepare minutes of meeting'.

Ensure LWI's are followed and updated regularly and train the team members on process updates.

Perform â"Root Cause Analysisâ" on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Update process metrics on daily basis and maintain MIS.

Always demonstrate the highest level of customer service.

Pay close attention to detail and follow through to resolve any outstanding issues.

Goes beyond immediate requests and activities to ensure both own and related tasks are completed.

Ensure and maintain the security and confidentiality of client data.

Update client applications accurately and quickly in accordance with the appropriate User Guides.

Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent

Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participate in Team building activities.

Assist client with Admin activities (especially Document Mgmt) related to onboarding, people movement and benefits administration.

Have customer facing experience & experience of using telephony to speak with clients

 
Qualifications 

Any Graduation