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Accenture

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3.9

based on 54k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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26803 Accenture Jobs

HR Service Delivery Associate

Accenture Solutions Pvt Ltd

3.9

based on 54k Reviews

1-3 years

₹ 3.3 - 5.1L/yr (AmbitionBox estimate)

Mumbai

HR Service Delivery Associate

Accenture

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Accounting Recruitment HR Operations SAP SuccessFactors Payroll

+ 8 more

Job Description

Skill required: Payroll - Payroll Process Design

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do?
This role provides client services for Payroll Admin to ensure tasks are completed correctly and resource efficiencies are maintained. It involves working closely with Delivery Services Management to identify and escalate client issues, obtaining and confirming pending information/documentation, and adding and amending transaction information to client/systems to maintain current visible HR records for the client.

Read, understand, and analyze client processes as per the business rules.

Execute the full range of the process accurately and timely as a hands-on processor.

Escalate issues and seek advice when faced with complex issues/problems.

Follow Work Instructions while processing.

Highlight any anomalies in Work Instructions/process documentation to the SME/Leads

Participate in client conference calls, where required, and manage appropriate documentation.

Perform â"Root Cause Analysisâ" on issues faced and suggest appropriate corrective action for current remediation and future control.

Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.

Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent.

Update process metrics daily and maintain MIS.

Demonstrate the highest level of customer service.

Pay close attention to detail and follow through to resolve any outstanding issues.

Ensure assigned tasks are completed accurately and in a timely fashion.

Maintain the security and confidentiality of client data.

Actively participate in team activities and organizational initiatives.The Payroll Process Design team focuses on processing HR and Payroll Data in payroll applications on time and accurately in an agreed Payroll application as per agreed timelines. The team is responsible for addressing Employee and HR queries related to payroll inputs in a timely and accurate manner, work with Payroll Providers or 3rd Party Vendors to research and provide resolution. The team is also responsible for performing checks and validations on the payroll reports, variance analysis, and reasonability checks between current and previous payroll and resolving payroll problems within the confines of established policies & procedures using relevant payroll system. The team may also work on designing processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission.

What are we looking for?

SAP SuccessFactors

Adaptable and flexible

Problem-solving skills

Agility for quick learning

Written and verbal communicationFunctional Competencies:

Knowledge of Payroll Processes.

Strong command of written and verbal English language.

Proficiency in MS Office/Excel Skills.

Knowledge of SuccessFactors would be a plus.

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

Read full job description

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What people at Accenture are saying

3.4

Rating based on 65 Human Resource Service Delivery Associate reviews

Anonymous · Customer Success, Service & Operations in Mumbai

Likes

Salary is good and always on time. Certain people are good but mostly evil.

Salary - Good

Dislikes

Most of the things are to be disliked in Accenture. Like their managers thinks they own you. They hire some mediocre as a TL and never give chance to a deserving candidate. They promote based on their benefits and not based on the employees good work.