Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :End User & Data center IT Asset Mgmt

Good to have skills :IT Infrastructure Operations
Minimum 0-2 year(s) of experience is required

Educational Qualification :BE Graduate
Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
Roles & Responsibilities:

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms.

Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.

Work includes L1 and L2/ basic and intermediate level troubleshooting.

Ensure adherence to defined operating model and processes. Professional & Technical Skills:

Must To Have Skills:End User & Data center IT Asset Mgmt.

Good To Have Skills:IT Infrastructure Operations.

Experience in providing hardware/software support and implementing technology at the operating system-level across all server and network areas.

Experience in troubleshooting at L1 and L2/ basic and intermediate level.

Knowledge of ITIL processes and procedures. Additional Information:

The candidate should have a minimum of 0-2 years of experience in End User & Data center IT Asset Mgmt.

This position is based at our Noida office.QualificationBE Graduate