Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :End User & Data center IT Asset Mgmt



Good to have skills :NA
Minimum



0-2 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Provide L1 and L2/ basic and intermediate level troubleshooting.

Offer hardware/software support and implement technology at the operating system-level.

Assist in maintaining production and development systems and software products.

Conduct remote and onsite technical support.

Collaborate with different teams to ensure smooth operations.

Document and update technical procedures and configurations.
Professional & Technical Skills:

Must To Have Skills:Proficiency in End User & Data center IT Asset Mgmt.

Strong understanding of IT asset management principles.

Knowledge of hardware and software troubleshooting techniques.

Experience in working with various operating systems.

Familiarity with network configurations and protocols.
Additional Information:

The candidate should have a minimum of 0-2 years of experience in End User & Data center IT Asset Mgmt.

This position is based at our Gurugram office.

A 15 years full time education is required.


Qualifications

15 years full time education