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Accenture

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3.9

based on 54.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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18154 Accenture Jobs

HR Service Delivery Analyst

Accenture Solutions Pvt Ltd

 · 

3.9

 based on 54.3k Reviews

3-5 years

₹ 5.5 - 7.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

HR Service Delivery Analyst

Accenture

posted 19hr ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Customer Support Recruitment Workday HR Operations Service Desk Management

+ 7 more

Job Description




Skill required: Employee Services - Workday Talent Management


Designation: HR Service Delivery Analyst


Qualifications:Any Graduation


Years of Experience:3 to 5 years


What would you do?
 User support/ End User Support
  • Provide support for all Tier 2 level inquiries including troubleshooting, data corrections, and business process clarification for all colleagues on Workday across the enterprise
  • Help users navigate challenges by leveraging training materials and other experience
  • Provide 1 on 1 coaching to help users troubleshoot errors
  • Self-serve knowledge base
  • Create and oversee incident tickets & identify assigned groups (functional, technical, reporting and data) and ensure that issues are resolved within a reasonable timeframe as per defined SLA's
  • Reach out to other support areas when solution is not easily obtainedData Governance Support/ Production Support
  • Action various Workday inbox items pertaining to various Human Capital Management (HCM) business processes
  • Adhere to documented processes to ensure data is maintained accurately and timely
  • Understand data performance requirements and impact to current production
  • Analyze, explain and resolve business process and master data related inquiries from business community and provide root cause analysis solution & possible recommendations
  • Participate in data governance projects as required
  • Analyze issues (including data and process issues) and identify opportunities for systems and process optimization
  • Escalate technical issues to the HR Technology team and follow up with key stakeholdersThe Workday Talent Management team is responsible for designing, developing, implementing, and managing business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization.


    What are we looking for?
  • Customer Communications
  • Customer Support Operations
  • Service Desk Management
  • Adaptable and flexible
  • Problem-solving skills
  • Written and verbal communication
  • Agility for quick learning
  • Strong working knowledge of HRIS (Workday experience preferred)
  • Business knowledge working in the retail industry preferred
  • Demonstrated in-depth process knowledge HR processes and the employee life cycle
  • Strong analytical skills and problem solving skills
  • Strong time management skills
  • Proven ability to respond to new situations and work in a constantly changing environment
  • Able to effectively manage multiple projects and prioritize work in order to meet deadlines
  • Strong communication, interpersonal, facilitation and presentation skills required for communicating to all levels within the organization.
  • Team player with a passion for learning and training.
  • A self-starter with demonstrated ability to thrive in a fast paced work environment
  • An above average experience using MS Office
  • Workday

    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of lower-complexity problems
  • Your day to day interaction is with peers within Accenture before updating supervisors
  • In this role you may have limited exposure with clients and/or Accenture management
  • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
  • The decisions you make impact your own work and may impact the work of others
  • You will be an individual contributor as a part of a team, with a focused scope of work
  • Please note that this role may require you to work in rotational shifts

     Qualifications 
    Any Graduation

    • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture roles with real interview advice

    What people at Accenture are saying

    3.5
     Rating based on 57 HR Service Delivery Analyst reviews

    Likes

    Everything is great when the client is great

    • Salary - Good
      +2 more
    Dislikes

    A bad client gurantees and indicates obstacles in your career coz management is not able to handle the tantrums of the client

      Read 57 HR Service Delivery Analyst reviews

      HR Service Delivery Analyst salary at Accenture

      reported by 740 employees with 2-11 years exp.
      ₹2.6 L/yr - ₹10.1 L/yr
      At par with the average HR Service Delivery Analyst Salary in India
      View more details

      What Accenture employees are saying about work life

      based on 54.3k employees
      65%
      85%
      68%
      76%
      Flexible timing
      Monday to Friday
      No travel
      Day Shift
      View more insights

      Accenture Benefits

      Free Transport
      Cafeteria
      Work From Home
      Gymnasium
      Health Insurance
      Soft Skill Training +6 more
      View more benefits

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