HR Service Delivery Analyst

Skill required: Talent Acquisition - Onboarding


Designation: HR Service Delivery Analyst


Qualifications:Any Graduation


Years of Experience:3 to 5 years


What would you do?
Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. The Recruitment Admin Senior Analyst leads a team of highly energized recruitment Associates and is responsible for service delivery for Recruitment Admin Service Line supported by Accenture driven activities to meet requirements (e.g., timelines, quality, and costs)This role advises the client regarding recruitment matters and is accountable for effective fulfillment of the recruitment demand.Candidates with End to End Recruitment experience - Domestic/International MarketAdminister onboarding of new employees including all onboarding activities like orientation registration, completion of background check, creation of SAP record, etc.


What are we looking for?
OE OPEX & Continuous Improvement

Liaise with Business Excellence team as required to drive Operational Excellence within Team and support OE Focal.

Identifies & implements improvement/innovative ideas which can reduce time/cost, improved accuracy, enhance controls, increase customer experience or create value for client

Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date.

Ensure process controls are put in place & followed; Collaboration

Participates in various internal or client initiatives related to process.

Liaise with Accenture Local IT to escalate Technology issues being faced by the Team.

Work collaboratively with all internal & third-party stakeholders to achieve business goals.Team Management & Team Development

Recruit & on-board new team members

Ensure that the team is adequately staffed and resources have the right skills required for the job. Liaise with leadership, recruitment and IJP Teams on staffing requirements.

Providing team members with a clear sense of direction and understanding of their responsibilities

Manage and improve people performance and align them with organizational goals and objectives

Create a performance driven competitive culture in the team by:o Ensuring team is aware of their goals and how their performance evaluation criteria. o Ensure a robust measurement system to substantiate performance evaluation of team members, recognize and reward individual and team accomplishments. o Monitor team members performance and Prepare Monthly scorecard of their performance. o Have regular discussion with the team on their performance and support them to improve their perfo

Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problemsYour day to day interactions are with peers within AccentureYou are likely to have some interaction with clients and/or Accenture managementYou will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments.Decisions that are made by you impact your own work and may impact the work of othersIn this role you would be an individual contributor and/or oversee a small work effort and/or teamPlease note that this role may require you to work in rotational shiftsProcess Support :Read, understand and analyze client process as per the business rules as a subject matter expert.Execute the process accurately and timely as a hands-on processor.Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems.Pay close attention to quality of written and verbal English skills within Team.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensure LWI's are followed and updated regularly and train the team members on process updates.Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.Perform â"Root Cause Analysisâ" on issues faces and suggest appropriate corrective action for current remediation and future control.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.Participates in various internal or client initiatives related to Process.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support :Plan proper allocation of work.Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.To be available on the floor through the day to resolve process related issues.Participate in Team building activities & Organizational initiatives.Complete training need analysis for the team on timely manner through quality reports and knowledge tests.Follow the Quality Check and Audit mechanism within process to ensure delivery on SLA's.Ensure and maintain the security and confidentiality of client data.


Qualifications
Any Graduation