HR Service Delivery Analyst

Skill required: Employee Services - Employee and Labor Relations


Designation: HR Service Delivery Analyst


Qualifications:Any Graduation


Years of Experience:3 to 5 years


What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementEmployment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees.


What are we looking for?
"Clear written and verbal communication skills.Critical thinking and problem solving skills.Detail oriented with high accuracy."

Good organizational & prioritisation skills.

Analytical and problem solving skills.

Multi-cultural awareness.

Passion for customer service.

Team player.

Attention to detail.

Focus on high data accuracy.

Quality driven - in communications and all system transactions.

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

Good written and verbal skillsGlobal design, Localization, Testing, Standard Operating build experience

Workforce administration experience is a plus

Workday Experience is a plus

HR Domain certification would be a plus

Strong MS Office and Excel skills

Roles and Responsibilities:

Read, understand and analyze client process as per the business rules as a subject matter expert.

Execute the process accurately and timely as a hands-on processor.

Master the given process and help the team members to overcome process related queries

Escalate issues and seek advice when faced with complex issues/problems.

Pay close attention to quality of written and verbal English skills within Team.

Creates a logical plan, realistic estimates and schedule for an activity or project segment.

Ensure LWI's are followed and updated regularly and train the team members on process updates.

Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.

Perform â"Root Cause Analysisâ" on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.

Participates in various internal or client initiatives related to Process.

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Plan proper allocation of work.

Support Team lead / Manager with Daily stats / reporting and MOS.

Enrich team members with a clear sense of direction and understanding of each other's responsibilities.

To be available on the floor through the day to resolve process related issues.

Participate in Team building activities.

Complete training need analysis for the team on timely manner through quality reports and knowledge tests

Create effective QC and Audit mechanism within process to ensure delivery on SLA's.

Assist in training/educating HRO personnel on learning and acquired skills in process.

Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration.

Support Client with the Admin activities related to Performance mgmt.

Ensure Customer Satisfaction

Ensure and maintain the security and confidentiality of client data.

 
Qualifications 
Any Graduation