Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Service Desk Management



Good to have skills :NA
Minimum



2 year(s) of experience is required



Educational Qualification :Bachelor


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide timely and effective technical support to clients.

Troubleshoot and resolve system or application issues.

Document client issues and resolutions accurately.

Collaborate with cross-functional teams to enhance system performance.

Stay updated on industry trends and best practices.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management.

Strong understanding of ITIL framework.

Experience with ticketing systems like ServiceNow or Jira.

Good To Have Skills:Knowledge of IT service management tools.

Ability to prioritize and manage multiple tasks effectively.
Additional Information:

The candidate should have a minimum of 2 years of experience in Service Desk Management.

This position is based at our Bengaluru office.

A Bachelor's degree is required.


Qualifications

Bachelor