Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Service Desk Management



Good to have skills :NA
Minimum



0-2 year(s) of experience is required



Educational Qualification :Bachelor Degree


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing support to clients, troubleshooting technical issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Provide technical support to clients and resolve their issues in a timely manner.

Troubleshoot and diagnose software and hardware problems.

Collaborate with cross-functional teams to identify and resolve complex technical issues.

Document and maintain records of client interactions, technical issues, and solutions.

Conduct system testing and assist in the implementation of software updates and patches.

Stay up-to-date with the latest industry trends and technologies.

Assist in the development and improvement of support processes and procedures.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management.

Good To Have Skills:Experience with incident management tools.

Strong understanding of ITIL framework and best practices.

Excellent problem-solving and analytical skills.

Effective communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

This position is based at our Gurugram office.

A Bachelor Degree is required.


Qualifications

Bachelor Degree