Customer Service Associate

Skill required: Voice - Customer Service

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?
PayrollPayroll Systems tools (SAP, Workday, Oracle)HRO DomainCRM/Workflow tools (SNOW, Astute, Zendesk, Siebel)MS OfficeEmail Writing SkillsProblem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change)Verbal Communication :Sentence Mastery, Vocabulary,Fluency,PronunciationCustomer Service Skills

Roles and Responsibilities:

Responsibilities:-1. Read, understand and analyze client process as per the business rules.2. Execute the process accurately and timely as a hands on processor.3. Escalate issues and seek advice when faced with complex issues/problems.4. Participate in client conference calls and prepare €˜minutes of meeting'. 5. Ensure LWI's are followed and updated regularly and train the team members on process updates.6. Perform €œRoot Cause Analysis€ on issues faces and suggest appropriate corrective action for current remediation and future control. 7. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 8. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 9. Update process metrics on daily basis and maintain MIS.10. Always demonstrate the highest level of customer service.11. Pay close attention to detail and follow through to resolve any outstanding issues.12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
 
Qualifications 
Any Graduation