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Accenture

Compare

3.8

based on 56.1k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

20172 Accenture Jobs

HR Service Delivery Analyst

Accenture Solutions Pvt Ltd

3.8

based on 56.1k Reviews

3-5 years

₹ 4.1 - 6.5L/yr (AmbitionBox estimate)

Mumbai

HR Service Delivery Analyst

Accenture

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Customer Service Oracle Cisco Recruitment Workday

+ 15 more

Job Description

Skill required: Employee Services - Employee and Labor Relations

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do?
Job Responsibilities / Authorities

Manage and Inspire Team Results

Manage schedule adherence (For Self and Team) (Call boards, CUIC reports and Phone)

Partner with Supervisor to provide Performance/Quality related counseling and coaching when appropriate to ensure Zero Escalations / Errors

Perform RCA on service issues / complaints

Assist in handling customer calls when calls are in queue.

Identify training needs for team and individuals through monitoring, escalations and desk reviews.

Work with Supervisors to develop specific job aides as needs arise.

Provide floor Support

Report results to management

Maintain BE related documents for the team

Manage escalation calls

Will need to be working on calls/emails as and when needed

Recognize and reward positive behavior, results, etc.

Motivate and inspire continuous improvementsUnique Knowledge & Skill Requirement

Hands-on experience with Ticket tracking tools like SNOW, SIEBEL, WQM, ASKHR

Hands on knowledge in CISCO telephony management

Hands on knowledge on ERP like SAP, Oracle, Peoplesoft or Success factors

Working knowledge of payroll systems (e.g. Oracle, Kronos)

Comfortable with Microsoft Office tools (Word, Excel, PowerPoint, outlook)

Sound knowledge of US & UK Labor legislation Laws

Knowledge of Applicant Tracking Systems like ATAS/Red Carpet/Taleo/Workday

Excellent verbal and written communication skills

Typing speed – 50 words per minuteEmployment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees.

What are we looking for?

SAP Experience

Adaptable and flexible

Problem-solving skills

Agility for quick learning

Written and verbal communicationPersonal Attributes

Strong Customer Service and communication skills (both written & verbal).

Ability to work in a fast paced, confidential, time sensitive environment and have excellent organizational and follow up skills. Prior call center experience a plus

Technically sound with the ability to navigate multiple systems to research, track and resolve issues. Ability to troubleshoot technologies available to users.

Possess strong problem solving, conflict resolution and decision-making skills. High sense of urgency required. Ability to handle difficult situations with professionalism and sensitivity.

Flexible to work night/rotational shifts and weekends.

Ability to speak English fluently.

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

Read full job description

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What people at Accenture are saying

3.4

Rating based on 64 HR Service Delivery Analyst reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

Everything is great when the client is great

Salary - Good

+2 more

Dislikes

A bad client gurantees and indicates obstacles in your career coz management is not able to handle the tantrums of the client

Read 64 HR Service Delivery Analyst reviews

HR Service Delivery Analyst salary at Accenture

reported by 770 employees with 2-11 years exp.

₹2.8 L/yr - ₹11 L/yr

5% more than the average HR Service Delivery Analyst Salary in India

View more details

What Accenture employees are saying about work life

based on 56.1k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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