HR Service Delivery Analyst

Skill required: Payroll - Payroll Process Design


Designation: HR Service Delivery Analyst


Qualifications:Any Graduation


Years of Experience:3 to 5 years


What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs.This Role involves deeper understanding of the Payroll Admin & Leveraging expertise to solve specific problems pertaining to Payroll.Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication.Payroll experience into US/UK/International.

Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels

Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.

Resilience and ability to work under pressure

Good organizational, prioritization and multi-tasking skills to deliver to deadlines

Analytical and problem-solving skills.

Demonstrate high levels of confidentiality

Attention to detail & quality driven – in communications and all system transactions

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

Basic Leadership and coaching skills

Team Work & Collaboration

Self driven

Flexibility to work in Shifts.

Results / target oriented

Multi-cultural awarenessThe Payroll Process Design team focuses on processing HR and Payroll Data in payroll applications on time and accurately in an agreed Payroll application as per agreed timelines. The team is responsible for addressing Employee and HR queries related to payroll inputs in a timely and accurate manner, work with Payroll Providers or 3rd Party Vendors to research and provide resolution. The team is also responsible for performing checks and validations on the payroll reports, variance analysis, and reasonability checks between current and previous payroll and resolving payroll problems within the confines of established policies & procedures using relevant payroll system. The team may also work on designing processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission.


What are we looking for?

Adaptable and flexible

Ability to perform under pressure

Problem-solving skills

Detail orientation

Ability to establish strong client relationship

Knowledge of Payroll Processes.

Successfactors Experience is a plus

HR Domain certification/Payroll Certification would be a plus

Strong MS Office and Excel skills Process Support :

Read, understand and analyze client process as per the business rules as a subject matter expert.

Execute the process accurately and timely as a hands-on processor.

Master the given process and help the team members to overcome process related queries

Escalate issues and seek advice when faced with complex issues/problems.

Pay close attention to quality of written and verbal English skills within Team.

Creates a logical plan, realistic estimates and schedule for an activity or project segment.

Ensure LWI's are followed and updated regularly and train the team members on process updates.

Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.

Perform â"Root Cause Analysisâ" on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.

Participates in various internal or client initiatives related to Process.

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support :

Plan proper allocation of work.

Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.

To be available on the floor through the day to resolve process related issues.

Participate in Team building activities & Organizational initiatives.

Complete training need analysis for the team on timely manner through quality reports and knowledge tests

Follow the Quality Check and Audit mechanism within process to ensure delivery on SLA's.

Ensure and maintain the security and confidentiality of client data.

Assist in training/educating team assigned team members on learning and acquireing skills in process.

 
Qualifications 

Any Graduation