Marketing Engagement Analyst

Skill required: Marketing Operations - Customer Service Technology



Designation: Marketing Engagement Analyst



Qualifications:Any Graduation



Years of Experience:3 to 5 years



What would you do?
"Service & Maintenance Specialist·The purpose of the role is to ensure the efficient operation and maintenance of equipment and systems to deliver seamless customer support services.·This role involves diagnosing issues, implementing preventive and corrective maintenance measures, and coordinating with teams to maintain service quality and minimize downtime, playing a critical role in enhancing operational reliability and customer satisfaction.Role requires Digital Marketing Ads & Promotion creation/design·Diploma or degree in Mechanical, Electrical, or Industrial Engineering, or a related technical field.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance."



What are we looking for?
"·Proficiency in diagnosing and repairing technical equipment and systems.·Knowledge of maintenance management software and tools.·Understanding of safety standards and regulatory compliance requirements.·Familiarity with technical manuals, schematics, and diagnostic equipment.·Competence in data analysis and reporting for performance tracking.·Strong problem-solving and analytical skills.·Effective communication and collaboration abilities.·Customer-focused mindset with attention to detail.·Ability to manage multiple tasks and prioritize in a fast-paced environment.·3+ years of experience in maintenance, service operations, or a related technical support role.·Hands-on experience with preventive and corrective maintenance practices.·Background in working with cross-functional teams and external vendors.·Experience in managing maintenance activities within a customer-centric organization is preferred."


Roles and Responsibilities: "

Perform routine inspections, troubleshooting, and maintenance of equipment and systems to ensure optimal functionality.

Implement preventive maintenance schedules to reduce the likelihood of operational disruptions.·Diagnose and resolve technical issues promptly to minimize service downtime.·Coordinate with internal teams and external vendors to address complex maintenance challenges.·Monitor the performance of equipment and systems using relevant tools and techniques.·Identify patterns or recurring issues and recommend long-term solutions.·Collaborate with the customer support team to resolve service-related issues impacting customers.·Provide technical expertise to improve the overall service delivery process.·Ensure all maintenance activities comply with safety and regulatory standards.·Maintain accurate records of maintenance activities, including logs, reports, and documentation of repairs.·Identify opportunities to enhance equipment reliability, efficiency, and service quality.·Stay updated on industry best practices and emerging technologies relevant to service and maintenance."


Qualifications

Any Graduation