SW/App/Cloud Tech Support Analyst

Skill required: Tech for Operations - Microsoft Robotic Process Automation



Designation: SW/App/Cloud Tech Support Analyst



Qualifications:BE/Any Graduation



Years of Experience:3 to 5 years



What would you do?
You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationThe position is on automating business processes using Robotic Process Automation Tools Like BluePrism, Automation Anywhere, etc. This role includes writing code in C#, VB.NET, .NET to provide automation. This also involves using RPA tools to design process flows, write code, create technical documentation to provided end to end automation.



What are we looking for?

Automation Anywhere and Uipath RPA tool

Automation in Application Maintenance

Problem-solving skills

Ability to establish strong client relationship

Ability to handle disputes

Ability to manage multiple stakeholders

Microsoft Power Automate

Understanding of RPA Life Cycle

Understanding of RPA documentation (BRD, PDD, SDD, Run Book, etc.)

Experience of Automation Anywhere issue Troubleshooting And /OR RPA Support

Knowledge of UiPath / AA

Good and Hands-on in core .NET concepts and OOPs Programming.

Good and Hands-on in Excel Macros.

Good Written and Verbal communication

Basic understanding of SQL server & scripting.


Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts


Qualifications

BE,Any Graduation