Service Delivery Ops Associate Manager

Skill required: Talent Acquisition - HR Delivery Strategy


Designation: Service Delivery Ops Associate Manager


Qualifications:Any Graduation


Years of Experience:10 to 14 years


What would you do?
Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Associate Manager is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands (through job portals, professional sites, networking, head hunting, employee references, job adverts), building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards.

This role is responsible for the results of the Service Line activities to both Accenture and Client.

To ensure all the contractually agreed SLA and process steps are followed by the team members with accuracy.

Accountable for ongoing management of effective client service relationship within the service line.

Develops new approaches and processes.

Interfaces with other team leads, management and client staff and ensures good working relationships.

Provide scalable HR Operation servicesWhat are we looking for?Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Participate in and/or support during Client visits.Team Development :Actively looks for ways to grow skills and experience within the Service Line.Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.Assist Team with performing "Root Cause Analysis" on issues faced and suggest appropriate corrective and preventive actions. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA's and Human Resources Team on driving key People initiatives.Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. Communicates clearly and concisely, using appropriate level of detail, terminology and style.Acts as the escalation point for problems/issues within the service line. Ensure right staffing levels within the service line to deliver business results.Identify and implement procedural & policy improvements on an ongoing basis to improve the operation of the assigned service line & contribute to the advancement of the clients & Accenture s businessDrives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.Liaise with Service Management Team on reporting performance measures to the Client. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.Escalate issues and seek advice when faced with complex issues/problems.Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.Participates in various Internal or Client initiatives related to Process.Actively participate in all process related business meeting in-person or virtually through conference calls. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problemsYour day to day interactions are with peers within AccentureYou are likely to have some interaction with clients and/or Accenture managementYou will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments.Decisions that are made by you impact your own work and may impact the work of othersIn this role you would be an individual contributor and/or oversee a small work effort and/or teamPlease note that this role may require you to work in rotational shiftsProcess Support :Read, understand and analyze client process as per the business rules as a subject matter expert.Execute the process accurately and timely as a hands-on processor.Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems.Pay close attention to quality of written and verbal English skills within Team.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensure LWI's are followed and updated regularly and train the team members on process updates.Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.Participates in various internal or client initiatives related to Process.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support :Plan proper allocation of work.Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.To be available on the floor through the day to resolve process related issues.Participate in Team building activities & Organizational initiatives.Complete training need analysis for the team on timely manner through quality reports and knowledge tests.Follow the Quality Check and Audit mechanism within process to ensure delivery on SLA's.Ensure and maintain the security and confidentiality of client data.QualificationsAny Graduation