Zscaler Softech Product Support Engineer Interview Questions and Answers

Q1. Tell me about your daily activities. How do you manage issues?
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Q1. Tell about yourself and how do you work on tickets
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Q1. Number of tickets you work on a daily basis
Ans. 
I typically work on an average of 15-20 tickets per day, depending on complexity and urgency.
• I prioritize tickets based on urgency and impact on customers.

• I aim to resolve tickets efficiently to meet SLAs.

• I communicate with customers to gather necessary information for ticket resolution.

• I escalate tickets to higher levels of support when needed.

• I document all ticket interactions and resolutions for future reference.
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Q1. Support Role Questions 1) Like explaining a case which was done in your previous role and experience
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Q2. Questions on Javascript
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Q1. Technical Interview questions on Javascript, HTML, CSS and behavioural
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Q1. Manager Questions based on Position and previous work experience.
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Q1. How does internet works
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Q2. HTTP codes SQL troubleshooting
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Q1. SQL python java
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Q1. Salary negotiations
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Q2. Work shifts questions
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Q1. Find the last 2 row in sql?
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Q1. Few linux commands
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Q2. Explain few, Any command for example
Ans. 
Some common commands for technical support engineers include ping, ipconfig, and tracert.
• Ping: Used to test the reachability of a host on an IP network.

• Ipconfig: Displays all current TCP/IP network configuration values.

• Tracert: Shows the route that packets take to reach a specified destination.
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Q1. About projects which I have worked on hybris
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Q2. Tools in hybris used
Ans. 
Hybris uses various tools for development and support tasks.
• Eclipse IDE for development

• Hybris Administration Console for configuration

• HAC for monitoring and troubleshooting

• Ant for building and deploying

• Jenkins for continuous integration
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Q1. What is your expected salary?
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Q2. Are you willing to relocate?
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There were 50 questions about Computer Networks.

Q1. It was Technical Interview 1
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Q2. Question on Data communication.
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Q3. Diff between DBMS and Excel.
Ans. 
DBMS is a software system that manages databases, while Excel is a spreadsheet program used for data analysis and visualization.
• DBMS is used to store, retrieve, and manage data in a structured format, while Excel is used for data analysis and visualization.

• DBMS allows for multiple users to access and manipulate data simultaneously, while Excel is typically used by a single user at a time.

• DBMS supports complex queries a...read more
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Q1. Technical Round 2
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Q2. Questions on SQL , Oops etc.
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Q1. Atlast HR round.
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