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Zolo Guest Relation Officer Interview Questions and Answers

Updated 21 Feb 2024

Zolo Guest Relation Officer Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Guest relations officers should have strong communication, interpersonal, and listening skills. They should also be aggressive problem-solvers and have the ability to manage crises successfully.

Round 3 - One-on-one 

(2 Questions)

  • Q1. What was the your previous job designation?
  • Ans. My previous job designation is guest relation officer
  • Answered Anonymously
  • Q2. Did you know how to what is the guest relation officer responsibilitys
  • Ans. 

    The Guest Relation Officer is responsible for ensuring guests have a positive experience and addressing any concerns or issues they may have.

    • Ensuring guests are greeted and assisted in a friendly and professional manner

    • Handling guest inquiries, complaints, and requests

    • Resolving issues promptly and effectively to ensure guest satisfaction

    • Maintaining a positive relationship with guests throughout their stay

    • Coordinating w...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

MNC VS STARTUPS
I choose the point start-up and than i started with my topic .

Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction, case study, background, resume related

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and show up your intelligency through your answer.

Guest Relation Officer Interview Questions Asked at Other Companies

Q1. Role of gro, how to handle customers, a group of people, are we f ... read more

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Last organisation experiance

Interview Questionnaire 

2 Questions

  • Q1. Gd round - how covid effect your personal life
  • Q2. Share all scenario you go through
  • Ans. 

    As a sales executive, I go through various scenarios such as prospecting, qualifying leads, presenting solutions, negotiating, and closing deals.

    • Prospecting for potential clients through cold calling, networking, and referrals

    • Qualifying leads to determine if they are a good fit for our products/services

    • Presenting solutions to clients and addressing any objections they may have

    • Negotiating terms and pricing to reach a mu...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident , fluent , show your personality .
Round 1 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Why should we hire you?
  • Q4. Share details of your previous job.
  • Q5. Tell me about yourself.
  • Q6. Why you leaved your previous job
  • Ans. I have learnt a lot at my previous company, but now i feel that there are no new opportunities for me to learn and grow so i am looking for a change
  • Answered by Deepak pandey

I applied via Referral and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - HR 

(6 Questions)

  • Q1. What is your family background?
  • Q2. Share details of your previous job.
  • Q3. Why should we hire you?
  • Q4. Why are you looking for a change?
  • Q5. What are your strengths and weaknesses?
  • Q6. Tell me about yourself.
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why you want to change?
  • Q3. Why you left your past organization?
  • Q4. How much revenue you doing in last organization?
  • Q5. What is your family background?
Round 3 - HR 

(1 Question)

  • Q1. What are your salary expectations?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and give real data because this organisation always tale reviews amd reference from past organizations where you worked.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is your past performance
  • Q2. Why do you want to quit your current job

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be hesitant while giving the answers as they see your confidence and they knowingly ask you tricky questions
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Past experience
  • Q2. Tell about yourself
Round 2 - One-on-one 

(2 Questions)

  • Q1. Past experience
  • Q2. Show how to sell a product
  • Ans. 

    Selling a product involves understanding customer needs, highlighting product benefits, and closing the deal.

    • Understand the customer's needs and pain points

    • Highlight the unique features and benefits of the product

    • Address any objections or concerns the customer may have

    • Create a sense of urgency or scarcity to encourage a purchase

    • Close the deal by asking for the sale

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. Good knowledge of numbers
  • Q2. Sales strategy to show
  • Ans. 

    Develop a sales strategy that focuses on building relationships, understanding customer needs, and providing personalized solutions.

    • Identify target market and ideal customer profile

    • Build relationships with potential clients through networking and follow-ups

    • Understand customer needs and pain points to tailor solutions

    • Provide personalized solutions that address specific customer challenges

    • Utilize data and analytics to tr

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was good experience

Round 2 - HR 

(1 Question)

  • Q1. They ask about company work
Round 3 - Case Study 

They asked about 2-3 question

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing

I applied via Campus Placement and was interviewed in May 2022. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Introducing yourself
  • Q2. What do you chose a real estate company
  • Q3. Tell me how you are going to face challenges

Interview Preparation Tips

Interview preparation tips for other job seekers - Not hard just be confident and clean with your thoughts you are going to clear
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Zolo Interview FAQs

How many rounds are there in Zolo Guest Relation Officer interview?
Zolo interview process usually has 2-3 rounds. The most common rounds in the Zolo interview process are One-on-one Round, Aptitude Test and Group Discussion.
How to prepare for Zolo Guest Relation Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Zolo. The most common topics and skills that interviewers at Zolo expect are Front Office Operations, Guest Relations, Guest Relationship Management, Front Office and Guest Handling.

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Zolo Guest Relation Officer Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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Zolo Guest Relation Officer Salary
based on 24 salaries
₹3 L/yr - ₹4 L/yr
At par with the average Guest Relation Officer Salary in India
View more details

Zolo Guest Relation Officer Reviews and Ratings

based on 9 reviews

3.2/5

Rating in categories

3.3

Skill development

2.8

Work-life balance

3.2

Salary

3.4

Job security

2.8

Company culture

2.9

Promotions

2.7

Work satisfaction

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