Zensar Technologies Major Incident and Problem Manager Interview Questions and Answers

Q1. What do you know about SIAM
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Q2. How do you practice SIAM
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Q3. Key metrics in Problem Management
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Key metrics in Problem Management include mean time to restore service, number of incidents prevented, and percentage of recurring incidents.
• Mean time to restore service (MTTRS) measures the average time taken to resolve a problem and restore service.

• Number of incidents prevented indicates the effectiveness of problem management in identifying and resolving underlying issues.

• Percentage of recurring incidents shows the ...read more
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Q4. What is service performance review
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Service performance review is a process of evaluating the performance of IT services to ensure they meet agreed-upon targets and standards.
• Service performance review involves analyzing key performance indicators (KPIs) such as availability, reliability, and response time.

• It helps identify areas for improvement and optimization in IT services.

• Regular service performance reviews can help prevent major incidents by addres...read more
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Key metrics of Change Management, What are discussed during service performance review calls. Roles of SIAM