YuppTV Customer Support Associate Interview Questions and Answers

Q1. Tell me something about your self
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping others.
• Experience in handling customer inquiries and resolving issues

• Strong communication skills both written and verbal

• Ability to remain calm and patient in stressful situations

• Detail-oriented and organized in managing customer accounts

• Passionate about providing excellent customer service

• Example: Worked as a customer support associat
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Q2. Only 1 question for side hr
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1st step is a you are a whatsapp added to hr then test

General reasoning and english

Who do you handal an educated customer and uneducated customer

Q1. What do you know about technology?
Ans. 
I have a good understanding of technology and keep myself updated with the latest advancements.
• I am proficient in using various software and applications.

• I have knowledge of different operating systems such as Windows, MacOS, and Linux.

• I am familiar with basic coding languages like HTML, CSS, and JavaScript.

• I have experience in troubleshooting technical issues and providing solutions.

• I keep myself updated with the late...read more
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Q2. What do you think about our company?
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Q3. What can we do to increase our profit?
Ans. 
To increase profit, we can focus on increasing sales, reducing costs, and improving customer retention.
• Implement targeted marketing campaigns to attract new customers

• Streamline operations to reduce expenses

• Offer loyalty programs and incentives to retain existing customers

• Explore new revenue streams or partnerships

• Analyze and optimize pricing strategies

• Invest in employee training and development to improve customer serv...read more
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Q4. Why you want to get this job?
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Q5. What do you think about other company's?
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Common sense questions, logical aptitude, check about good listener

Q1. Just normal convesation to test communication skills
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45 minutes simple test, with simple questions in english or hindi

Q1. HR check lot of times your communication and HR give you one topic then after that you speak about the topic 4 to 6 min
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Q2. Basic introduction and family background and soft skills
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Hearing, Speaking and listening

Q1. Basic introduction
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Q1. Basic Introduction
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Q2. Tell me something about your town/district
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Very easy and basic type of analytical questions