YuppTV Customer Support Associate Interview Questions and Answers

Who do you handal an educated customer and uneducated customer

Q1. What do you know about technology?
Ans. 
I have a good understanding of technology and keep myself updated with the latest advancements.
• I am proficient in using various software and applications.

• I have knowledge of different operating systems such as Windows, MacOS, and Linux.

• I am familiar with basic coding languages like HTML, CSS, and JavaScript.

• I have experience in troubleshooting technical issues and providing solutions.

• I keep myself updated with the late...read more
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Q2. What do you think about our company?
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Q3. What can we do to increase our profit?
Ans. 
To increase profit, we can focus on increasing sales, reducing costs, and improving customer retention.
• Implement targeted marketing campaigns to attract new customers

• Streamline operations to reduce expenses

• Offer loyalty programs and incentives to retain existing customers

• Explore new revenue streams or partnerships

• Analyze and optimize pricing strategies

• Invest in employee training and development to improve customer serv...read more
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Q4. Why you want to get this job?
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Q5. What do you think about other company's?
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Simple aptitude test which anyone can clear just do your best

Q1. Just explain about yourself
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Q1. Tell me something about your self
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping others.
• Experience in handling customer inquiries and resolving issues

• Strong communication skills both written and verbal

• Ability to remain calm and patient in stressful situations

• Detail-oriented and organized in managing customer accounts

• Passionate about providing excellent customer service

• Example: Worked as a customer support associat
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Q2. Only 1 question for side hr
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1st step is a you are a whatsapp added to hr then test

Q1. HR check lot of times your communication and HR give you one topic then after that you speak about the topic 4 to 6 min
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Q2. Basic introduction and family background and soft skills
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Hearing, Speaking and listening

Q1. Just normal convesation to test communication skills
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45 minutes simple test, with simple questions in english or hindi

Simple aptitude test which anyone can clear just do your best

Q1. Just explain about yourself
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Common sense questions, logical aptitude, check about good listener