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WNS Denali Customer Service Executive Interview Questions and Answers

Updated 27 Jan 2023

WNS Denali Customer Service Executive Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-

I was interviewed in Dec 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. General questions about self intro and experience.
  • Q2. About yourself,about experience,skills,

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepare with resume keywords.
Intro experience skills etc

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Family Baground, and Previous company experience others
Round 2 - Aptitude Test 

Aptitude Test, Head of of sales interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication, Team work,
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Why did you left your previous job
  • Ans. 

    I left my previous job due to limited growth opportunities and a desire for a new challenge.

    • Limited growth opportunities in my previous role

    • Seeking a new challenge and professional development

    • Desire for a change in work environment

    • Exploring better career prospects

  • Answered by AI
  • Q2. What was your expectations
  • Ans. 

    I expected a challenging and rewarding role where I could utilize my customer service skills to provide excellent support to customers.

    • I expected to work in a fast-paced environment where I could handle customer inquiries and resolve issues effectively.

    • I expected to have opportunities for professional growth and development in the customer service field.

    • I expected to work as part of a team and collaborate with colleagu...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please speak loudly and confidentally so that interviewer will get to know how confident you are

Interview Questionnaire 

1 Question

  • Q1. What is POS means
  • Ans. 

    POS stands for Point of Sale.

    • POS refers to the location where a transaction takes place, typically a retail store or a checkout counter.

    • It is also used to describe the hardware and software systems used to process sales transactions.

    • POS systems can include cash registers, barcode scanners, receipt printers, and software for inventory management and sales reporting.

    • Examples of POS systems include Square, Shopify, and Qu

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General Introduction & Know about Job Policy and Job History.
Round 3 - Technical 

(2 Questions)

  • Q1. Job Designation related Questions.
  • Q2. Like Experience and Ability.
Round 4 - One-on-one 

(1 Question)

  • Q1. Round in the office and Introduce of each Department.

I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How do you streamline a distribution ?
  • Ans. 

    Streamlining distribution involves optimizing processes to increase efficiency and reduce costs.

    • Analyze current distribution processes and identify areas for improvement

    • Implement technology solutions such as automation and tracking systems

    • Establish clear communication channels with suppliers and customers

    • Regularly review and adjust distribution strategies based on data analysis

    • Collaborate with other departments such as

  • Answered by AI
  • Q2. What is ROI ? And how do you calculate it ?
  • Ans. 

    ROI stands for Return on Investment. It is a measure used to evaluate the efficiency or profitability of an investment.

    • ROI is a financial metric that compares the gain or loss generated from an investment relative to its cost.

    • It is calculated by subtracting the initial investment cost from the final value of the investment, and then dividing it by the initial investment cost.

    • The formula for ROI is: ROI = (Final Value -...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and answer with gile.
Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I have researched the average salary range for Customer Service Executives in the industry.

    • I have considered my qualifications, experience, and the responsibilities of the role.

    • I am open to negotiation and willing to discuss the salary package further.

    • I value fair compensation for my contributions to the company.

    • I am looking for a salary that reflects my e

  • Answered by AI
  • Q2. What is your family background?
  • Ans. 

    My family background is diverse and supportive, with members from different professions and cultures.

    • My family consists of individuals from various professions, including doctors, engineers, and teachers.

    • We come from different cultural backgrounds, which has enriched our perspectives and values.

    • My parents have always encouraged me to pursue my goals and have instilled strong values of empathy and respect.

    • Growing up, I ...

  • Answered by AI
  • Q3. Why are you looking for a change?
  • Ans. 

    Seeking new opportunities for growth and development.

    • Looking for a more challenging role

    • Want to expand my skill set

    • Seeking better career prospects

    • Interested in working with a different company culture

    • Relocating to a new city

  • Answered by AI
  • Q4. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.

    • Over 5 years of experience in customer service roles

    • Proficient in handling customer inquiries, complaints, and resolving issues

    • Skilled in building positive relationships with customers

    • Excellent communication and problem-solving skills

    • Ability to work well under pressure and in a fast-paced envir...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Why should we hire you?
  • Ans. 

    I have excellent communication skills, a strong customer service background, and a passion for helping others.

    • I have a proven track record of providing exceptional customer service.

    • I am skilled in effectively resolving customer complaints and issues.

    • I have excellent verbal and written communication skills.

    • I am empathetic and patient, ensuring customers feel heard and valued.

    • I am a quick learner and adapt well to new sy...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do well in speaking and share your views about the applied job and how u are elegible for it.... What value u can add and why wns?
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Application Form 

(2 Questions)

  • Q1. Why should a Talented Sales person of Same trade & same wast 3 years field experience is not getting shortlisted.
  • Q2. Is there any honest HR personnel who is honest on their job?

Interview Preparation Tips

Interview preparation tips for other job seekers - There's a loop in between organisation & the candidate i.e called chacha , bhatija,bua ka ladka refrence.
Not any space for real talent.
What should I write here when I was not present in the interview because as I have been mentioned above.
Opening comes & always goes in the families of whom there are working in the organisation.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Logical questions English and Maths/

Round 3 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Where do you see yourself in this company in 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in your interviews and dont be nervous.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduction and your previous work experience.
Round 2 - Aptitude Test 

Mathematics and General knowledge questions.

Round 3 - One-on-one 

(1 Question)

  • Q1. Why should we hire you and questions related to sales like ROI etc

WNS Denali Interview FAQs

How many rounds are there in WNS Denali Customer Service Executive interview?
WNS Denali interview process usually has 2 rounds. The most common rounds in the WNS Denali interview process are Resume Shortlist and HR.

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