Wipro Consumer Care & Lighting Customer Service Executive Interview Questions and Answers

The questions are based on reasoning, english and problem solving case studies.

Q1. Previous experiences and offered job profile introduction
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Q2. Case study/ practical questions were asked
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Reasoning and problems solving

Q1. Software skills you should have
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Q2. Communication skills
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Q3. They asking salary details
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Q1. Why you want to choose customer support?
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Q2. Why you choosed wipro
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Q1. Current role & responsibilities
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Q2. Daily work details in present employer
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Q1. SAP use on daily basis
Ans. 
SAP is used on a daily basis for various business operations.
• SAP is used for financial accounting and reporting

• It is used for managing inventory and supply chain

• SAP is used for human resource management

• It is also used for customer relationship management

• Examples include creating purchase orders, processing invoices, and generating financial statements
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Q2. Sap codes which we can use
Ans. 
There are various SAP codes that can be used depending on the specific module and function.
• SAP FI (Financial Accounting) codes include F-02 for posting journal entries and F-22 for creating customer invoices

• SAP MM (Materials Management) codes include ME21N for creating purchase orders and ME23N for displaying purchase orders

• SAP SD (Sales and Distribution) codes include VA01 for creating sales orders and VA02 for changi...read more
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