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Wipro Service Desk Team Lead Interview Questions and Answers

Updated 29 Jan 2025

Wipro Service Desk Team Lead Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2024.

Round 1 - HR 

(2 Questions)

  • Q1. General project requirement check
  • Q2. Experience summary and questionnaire

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be open to your interviewer
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. How do you maintain kpis
  • Ans. 

    Maintain KPIs by setting clear goals, tracking progress, analyzing data, and making adjustments as needed.

    • Set specific and measurable KPIs for the team

    • Regularly track and monitor progress towards KPIs

    • Analyze data to identify trends and areas for improvement

    • Communicate KPI performance to team members and stakeholders

    • Make adjustments to goals or strategies as needed to ensure KPIs are met

  • Answered by AI
  • Q2. Why Knowledge base essential
  • Ans. 

    Knowledge base is essential for quick problem resolution, consistency in support, and training new team members.

    • Provides quick access to solutions for common issues

    • Ensures consistency in support provided to customers

    • Helps in training new team members on standard procedures

    • Reduces dependency on senior team members for resolving issues

    • Improves overall efficiency and productivity of the service desk team

  • Answered by AI
  • Q3. What do you know about service now
  • Q4. ITIL questions— incidents and request
Round 3 - One-on-one 

(1 Question)

  • Q1. Client round questions

Service Desk Team Lead Interview Questions Asked at Other Companies

asked in Wipro
Q1. How do you maintain kpis
asked in Wipro
Q2. Why Knowledge base essential

Interview questions from similar companies

I applied via Campus Placement and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Hr

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be true to what you are putting before the interviewer . Try to put your ideas Add something you did well in your career like in projects /research which you know very well and versed in concepts about it for open interview so that interviewer can get bandwidth where he can ask questions from. This is simply a key .

I applied via Campus Placement and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Simple program
  • Q2. I wrote a simple program in C

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and confident

I applied via Walk-in and was interviewed before May 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yr self, dream, why choose company, happy moment in your life, inspiration person, Apitutude test

Interview Preparation Tips

Interview preparation tips for other job seekers - Really amazing experience, I working with Infosys last 18 month I learned different different training ,team work process knowledge and other skills I am proud be part of Infosys.

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

No

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Check all the review and think accordingly.

I applied via Campus Placement and was interviewed in Mar 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How do you get the second to last element from a SQL table?
  • Ans. 

    To get the second to last element from a SQL table, use the OFFSET-FETCH clause.

    • Use the ORDER BY clause to sort the table in descending order.

    • Use the OFFSET-FETCH clause to skip the last row and fetch the second to last row.

    • Example: SELECT column_name FROM table_name ORDER BY column_name DESC OFFSET 1 ROWS FETCH NEXT 1 ROWS ONLY;

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice by building a simple full stack web application.

Skills evaluated in this interview

I applied via Company Website and was interviewed in Oct 2018. There was 0 interview round.

Interview Preparation Tips

General Tips: This interview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to my B.Tech curriculum i.e. computer science related topics. He stressed a lot on the basics related to my project topic. Luckily I was able to answer most of the questions correctly. I tried to answer each question with examples and also used props on the table (like pens, paperweights, pen stands etc.) to explain my theories. It was my first offcampus interview, and I think I did pretty well for a fresher.
You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.
Skills: Communication, Body Language, Problem Solving, Leadership, Presentation Skills
Duration: <1 week

I applied via Naukri.com and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What technical challenges have you faced in your work till now and how did you overcome it?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be truthful and give detailed explanation of the issues and how it was resolved. Explain the severity of the problem and what blockage it had caused in your daily work. How did you chose a solution and how fast was it implemented.

I applied via Campus Placement and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic coding questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident , easy to crack

Wipro Interview FAQs

How many rounds are there in Wipro Service Desk Team Lead interview?
Wipro interview process usually has 2 rounds. The most common rounds in the Wipro interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for Wipro Service Desk Team Lead interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Wipro. The most common topics and skills that interviewers at Wipro expect are Escalation Management, IT Service Desk, SLA Management, Service Delivery Management and Team Management.
What are the top questions asked in Wipro Service Desk Team Lead interview?

Some of the top questions asked at the Wipro Service Desk Team Lead interview -

  1. How do you maintain k...read more
  2. Why Knowledge base essent...read more
  3. ITIL questions— incidents and requ...read more

Tell us how to improve this page.

Wipro Service Desk Team Lead Interview Process

based on 2 interviews

Interview experience

3
  
Average
View more

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Wipro Service Desk Team Lead Salary
based on 30 salaries
₹2.4 L/yr - ₹11 L/yr
23% less than the average Service Desk Team Lead Salary in India
View more details

Wipro Service Desk Team Lead Reviews and Ratings

based on 5 reviews

3.6/5

Rating in categories

3.5

Skill development

3.2

Work-life balance

3.1

Salary

3.6

Job security

3.4

Company culture

2.6

Promotions

3.4

Work satisfaction

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