Wipro Senior Service Manager Interview Questions and Answers for Freshers

Versant Pearson test

Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing exceptional support to customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a proven track record of exceeding customer satisfaction goals

• I am a strong communicator and problem-solver

• I am proficient in using CRM systems and oth
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Q2. Why do you want to join Accenture
Ans. 
I want to join Accenture because of its reputation for innovation and commitment to employee growth.
• I am impressed by Accenture's track record of delivering cutting-edge solutions to clients.

• I am excited about the opportunity to work with a diverse and talented team at Accenture.

• I believe that Accenture's focus on continuous learning and development aligns with my career goals.

• I am drawn to Accenture's culture of colla
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Q3. What does customer service means to you
Ans. 
Customer service means providing assistance and support to customers to ensure their satisfaction and loyalty.
• Customer service involves actively listening to customers' needs and concerns

• It requires empathy and understanding to effectively address customer issues

• Providing timely and accurate information to customers is essential

• Going above and beyond to exceed customer expectations can lead to customer loyalty

• Resolving...read more
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Q4. Let us play a scenario I'm a customer calling you with complains regarding the latest purchase and I'm unsatisfied and want to return it.
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Q1. Tell me about yourself and the relevant experience?
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Q2. What skills do you have for us to enhance the productivity of the project?
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Aptitude and reasoning

Q1. Brief about self introduction
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Q2. What is your inspiration
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Group discussion with very important

Q1. Hai iam nsivaramakrishna thanks for the information contained in this email address
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Q2. I can send today my full profile myself only
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Q3. When Jain job opportunities
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Q1. How to deal customers
Ans. 
Dealing with customers requires empathy, active listening, and problem-solving skills.
• Listen actively to their concerns and complaints

• Empathize with their situation and show understanding

• Offer solutions and options to resolve their issues

• Be patient and remain calm, even in difficult situations

• Follow up with customers to ensure their satisfaction

• Maintain a positive attitude and professional demeanor

• Personalize the inter...read more
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Q2. How to handle the customer
Ans. 
Handle the customer with empathy, active listening, and problem-solving skills.
• Listen actively to the customer's concerns and empathize with their situation.

• Ask questions to understand the issue and gather all necessary information.

• Offer solutions or alternatives to resolve the issue and follow up to ensure satisfaction.

• Remain calm and professional, even in difficult situations.

• Thank the customer for their business and...read more
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Q3. For communication skills
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Q4. What is the basic language
Ans. 
The basic language for customer service is the language that the customer is most comfortable with.
• The basic language for customer service varies depending on the customer's preference

• It could be English, Spanish, French, Mandarin, etc.

• It is important for customer service representatives to be able to communicate effectively in the customer's preferred language

• Using a language that the customer is not comfortable with
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Q5. English and Hindi is the must performance
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Q6. That is the resume for
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Q7. What is the hobbies of customers
Ans. 
It varies from customer to customer and cannot be generalized.
• Hobbies can range from reading, writing, and painting to sports, music, and traveling.

• Some customers may not have any specific hobbies.

• It is important to ask customers about their hobbies to build a rapport and personalize the interaction.
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