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Wipro Senior Service Manager Interview Questions and Answers for Freshers

Updated 27 Nov 2023

Wipro Senior Service Manager Interview Experiences for Freshers

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Tell Me About yourself
  • Ans. 

    Experienced Senior Service Manager with a strong background in customer service and team leadership.

    • Over 10 years of experience in managing service teams and ensuring customer satisfaction.

    • Proven track record of implementing process improvements to enhance service delivery.

    • Skilled in building and maintaining strong relationships with clients and stakeholders.

    • Successfully led a team of service technicians to achieve a 2...

  • Answered by AI
  • Q2. Explain a situation you handled on Conflict Management
  • Ans. 

    Handled conflict between team members regarding project responsibilities

    • Assigned clear roles and responsibilities to each team member

    • Facilitated open communication and encouraged active listening

    • Mediated discussions to find a mutually agreeable solution

    • Implemented a conflict resolution plan to prevent future conflicts

    • Provided ongoing support and guidance to team members

  • Answered by AI
  • Q3. Gave them a situation I faced and how I mitigated the issue
  • Q4. How soon can i Join

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be very articulate and to the point

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. All Technical quetions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared technically

Interview Questionnaire 

1 Question

  • Q1. Your past exp?

I applied via Campus Placement and was interviewed before Nov 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic coding questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be real, and just be confident with what ever knowledge you have, nobody expects you to know everything. Every company from freshers expect basic knowledge and an attitude for to learn new things.

What people are saying about Wipro

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an analyst
5d
PIP is for Vengeance, Not Performance – A Tool Misused by Insecure Managers
I always believed a Performance Improvement Plan (PIP) was meant to help an employee grow. But reality hit differently. Some were put on a PIP without any prior warnings, no clear expectations, and no proper guidance. It felt less like a performance correction and more like a personal vendetta. The same managers who failed to support or understand challenges were quick to question, criticize, and push into PIP mode — just to show power or settle scores. Performance issues should be handled with constructive feedback and mentorship. But in some companies, especially under insecure leadership, PIP becomes a silent weapon to corner individuals or force resignations.
Got a question about Wipro?
Ask anonymously on communities.

Interview Questionnaire 

2 Questions

  • Q1. Self introduction
  • Q2. What is java

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What is collections
  • Q2. What are the new features in java 8
  • Ans. 

    Java 8 introduces lambda expressions, functional interfaces, streams, and default methods.

    • Lambda expressions allow functional programming in Java

    • Functional interfaces enable the use of lambda expressions

    • Streams provide a concise way to perform operations on collections

    • Default methods allow interfaces to have implementation

    • Date and Time API improvements

    • Nashorn JavaScript engine

  • Answered by AI
  • Q3. What is the use of spring boot
  • Q4. What is JPA
  • Ans. 

    JPA stands for Java Persistence API, a specification for object-relational mapping in Java applications.

    • JPA is used to map Java objects to relational database tables.

    • It provides a set of annotations to define the mapping between Java classes and database tables.

    • JPA also supports querying data using the Java Persistence Query Language (JPQL).

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It will be easy interview

Skills evaluated in this interview

I applied via Walk-in and was interviewed before Oct 2019. There were 5 interview rounds.

Interview Questionnaire 

9 Questions

  • Q1. Tell us about your self ?
  • Q2. What you know about TCS?
  • Q3. What is your biggest achievement till now?
  • Q4. Do you have any weakness?
  • Q5. Any break between your study ?
  • Q6. How long you will serve for our company?
  • Q7. What you have decided for you further studies?
  • Q8. How you will be benefit for our company? Why we hire you?
  • Q9. Why you want to join TCS only?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Present your self formally. Answer every question in your words don't speak line you have read from somewhere.
Are these interview questions helpful?

I applied via Campus Placement and was interviewed in Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. 1) What will be your future planning if you work in tcs company?

Interview Preparation Tips

Interview preparation tips for other job seekers - *If you go in the interview be confident about yourself and whatever you going to speak

*Make sure that you have to get trust of interviewer or hr that you need this job

*say something good quality that you have

I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Name to types of diagram used in business analyst?
  • Q2. What are extends?
  • Ans. 

    Extends is a keyword in object-oriented programming that allows a class to inherit properties and methods from another class.

    • Extends is used in inheritance to create a subclass that is a modified version of the parent class.

    • The subclass inherits all the properties and methods of the parent class and can also have its own unique properties and methods.

    • For example, a class Animal can be extended by a subclass Dog, which ...

  • Answered by AI
  • Q3. Define the use case model?
  • Ans. 

    Use case model is a visual representation of the interactions between users and a system.

    • Describes the steps a user takes to achieve a goal with a system

    • Identifies actors and their roles in the system

    • Shows the flow of events and possible alternate paths

    • Helps to identify requirements and potential issues

    • Example: Use case model for an online shopping system

    • Example: Use case model for a banking system

  • Answered by AI
  • Q4. What does UML stands for?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice

Skills evaluated in this interview

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good job security but do not expect projects with latest technologies or development side.

If you are lucky you will get project with new technologies and you can learn.

Wipro Interview FAQs

How many rounds are there in Wipro Senior Service Manager interview for freshers?
Wipro interview process for freshers usually has 2 rounds. The most common rounds in the Wipro interview process for freshers are Resume Shortlist and One-on-one Round.
How to prepare for Wipro Senior Service Manager interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Wipro. The most common topics and skills that interviewers at Wipro expect are Service Management, Project Management, Customer Service, Six Sigma and Team Management.

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Overall Interview Experience Rating

5/5

based on 1 interview experience

Difficulty level

Moderate 100%

Duration

Less than 2 weeks 100%
View more

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Wipro Senior Service Manager Salary
based on 734 salaries
₹11.3 L/yr - ₹18.8 L/yr
At par with the average Senior Service Manager Salary in India
View more details

Wipro Senior Service Manager Reviews and Ratings

based on 62 reviews

2.8/5

Rating in categories

2.6

Skill development

2.6

Work-life balance

2.6

Salary

3.7

Job security

2.5

Company culture

2.3

Promotions

2.4

Work satisfaction

Explore 62 Reviews and Ratings
Senior Service Manager

Gurgaon / Gurugram

5-8 Yrs

Not Disclosed

Senior Service Manager

Gurgaon / Gurugram

5-8 Yrs

Not Disclosed

Senior Service Manager

Noida

5-8 Yrs

Not Disclosed

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