Wipro Major Incident and Problem Manager Interview Questions and Answers

Q1. ITSM framework details
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Q2. Questions related to incident management
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Q1. How to handle major incidents
Ans. 
Handling major incidents involves quick response, effective communication, thorough investigation, and continuous improvement.
• Quickly assess the situation and prioritize actions based on impact and urgency.

• Establish clear communication channels to keep stakeholders informed throughout the incident.

• Conduct a thorough investigation to identify root causes and prevent future occurrences.

• Implement post-incident reviews to ...read more
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Q2. Hoe to manage incident
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Managing incidents involves timely response, communication, prioritization, resolution, and post-incident analysis.
• Quickly assess the severity and impact of the incident.

• Communicate with stakeholders and keep them informed throughout the incident.

• Prioritize tasks based on impact and urgency.

• Coordinate resources effectively to resolve the incident as quickly as possible.

• Conduct a post-incident analysis to identify root
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Q1. Communication with end users
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Q1. Tell me about your self and genral introduction.
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Q1. Asked about process improvement initiatives.
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Q2. Discussed about last company company process and tools used for improvement.
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Q1. Introduction of our role
Ans. We will explain about our role and when we started our it field
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Q2. Based on role there will be some questions asked
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Q3. Based on scenarios questions will be asked like live examples
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Easy aptitude test and usually they aren't that strict

There was a topic given and you would have to speak for 2 mins

Q1. Technical analyst would be grilling you here so make sure you are prepared
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Q1. Usually HR is cool and normal negotiation will take place
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Q1. What incident, incident lifecycle, etc
Ans. 
The incident lifecycle refers to the stages an incident goes through from detection to resolution.
• The incident lifecycle typically includes stages such as detection, identification, logging, categorization, prioritization, diagnosis, resolution, and closure.

• Each stage in the incident lifecycle involves specific actions and processes to effectively manage and resolve the incident.

• For example, in the detection stage, mon...read more
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Q2. What is incident
Ans. 
An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.
• An incident can be a technical issue, such as a server outage or network failure

• An incident can also be a security breach or data breach

• Incidents can vary in severity and impact on business operations

• Examples: system crashes, cyber attacks, power outages
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Q3. Major Incident Management process
Ans. 
Major Incident Management process involves identifying, prioritizing, and resolving major incidents to minimize impact on business operations.
• Identification of major incidents through monitoring systems and user reports

• Prioritization based on impact and urgency to minimize business impact

• Coordination of cross-functional teams to resolve incidents quickly and effectively

• Communication with stakeholders to provide updates...read more
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Q4. Major Incident communication process
Ans. 
Major Incident communication process involves timely and accurate dissemination of information to stakeholders.
• Establish a communication plan outlining roles and responsibilities during a major incident

• Utilize multiple communication channels such as email, phone, and messaging apps to reach stakeholders

• Provide regular updates on the incident status, progress, and resolution

• Ensure clear and concise messaging to avoid co...read more
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Q1. About pervious project and overall incident, maijor incident, change and problem management lifecycle and its differences.
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