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Wipro IT Team Lead Interview Questions and Answers
Wipro IT Team Lead Interview Experiences
1 interview found
Kamal Singh Bhakuni
Selected
I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.
(1 Question)
- Q1. My working experience
Interview Preparation Tips
Interview questions from similar companies
Karisma jeanette singh
I was interviewed in Dec 2024.
(9 Questions)
- Q1. Can you tell me about yourself?
- Q2. What is the process for conducting capacity planning?
- Ans.
Capacity planning involves forecasting future resource needs and ensuring that the necessary resources are available.
Identify current resource usage and performance levels
Forecast future resource needs based on growth projections
Determine any potential bottlenecks or constraints
Allocate resources accordingly to meet future demands
Regularly review and adjust the capacity plan as needed
- Q3. What is the process for creating a Standard Operating Procedure (SOP)?
- Ans.
Creating a Standard Operating Procedure involves identifying the process, documenting steps, obtaining feedback, and finalizing the SOP.
Identify the process or task that needs an SOP
Document each step involved in the process
Obtain feedback from relevant stakeholders for improvements
Finalize the SOP with clear instructions and guidelines
Regularly review and update the SOP as needed
- Q4. How do you handle transitions?
- Ans.
I handle transitions by communicating effectively, setting clear expectations, and providing support to team members.
Communicate openly and transparently with team members about upcoming changes
Set clear expectations and goals for the transition period
Provide support and resources to help team members adjust to the changes
Lead by example and remain positive and adaptable during transitions
- Q5. How do you provide feedback?
- Ans.
I provide feedback by being specific, timely, and constructive.
Be specific about what was done well and what needs improvement
Provide feedback in a timely manner to address issues promptly
Offer constructive criticism and suggestions for improvement
Encourage open communication and dialogue for feedback to be effective
- Q6. Can you describe a situation in which you had to handle an escalation call from a customer, and how you managed it?
- Ans.
Handled an escalation call by actively listening, empathizing, and offering a solution.
Remain calm and composed while listening to the customer's concerns.
Empathize with the customer and acknowledge their frustration.
Offer a solution or escalate the issue to a higher authority if necessary.
Follow up with the customer to ensure their issue has been resolved satisfactorily.
- Q7. Can you describe a situation in which you encountered a conflict between two team members and explain how you managed that situation?
- Ans.
Managed conflict between team members by facilitating open communication and finding common ground.
Addressed the issue privately to understand each team member's perspective
Encouraged open communication and active listening to resolve misunderstandings
Facilitated a team meeting to discuss the conflict and find common ground
Established clear expectations and guidelines for future interactions
- Q8. What Key Performance Indicators (KPIs) have you worked with?
- Ans.
I have worked with KPIs such as sales targets, customer satisfaction scores, employee productivity metrics, and project completion rates.
Sales targets
Customer satisfaction scores
Employee productivity metrics
Project completion rates
- Q9. How did you establish end-to-end operations when setting up a new process?
- Ans.
I established end-to-end operations by defining clear processes, assigning roles, providing training, and monitoring performance.
Defined clear processes from start to finish
Assigned roles and responsibilities to team members
Provided training and resources to ensure understanding and proficiency
Monitored performance and made adjustments as needed
Anonymous
Selected
I applied via Referral and was interviewed in Oct 2024. There were 2 interview rounds.
(3 Questions)
- Q1. Basic ServiceNow questions like business rules, script include, ui policies etc
- Q2. Scenario based question like, what should be the approach if you need have a common drop-down field across multiple catalog items with dynamic options.
- Q3. Live coding like, write a code to print an user and the hierarchy of their managers
(3 Questions)
- Q1. Basic portal questions, like how to update a widget without reloading the screen, how to pass data between client script and server script in widget.
- Q2. Questions around Virtual Agent like, How will you build a topic where the bot's response changes based on user's input. Which tables store the conversation between user and bot
- Q3. Basic HRSD questions as well.
Interview Preparation Tips
- ServiceNow Basics
- Javascript
- Glide APIs
- Integrations
- Module Expertise
- ServiceNow Docs
I applied via Job Portal and was interviewed in Dec 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Diff bw CCW and DIS CCW
- Q2. Diff bw PECI and PICOF
(2 Questions)
- Q1. Previous experience
- Q2. Role in current project in details
Interview Preparation Tips
I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
(7 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Service Desk Engineer with a passion for solving technical issues and providing excellent customer support.
Over 5 years of experience in IT support roles
Proficient in troubleshooting hardware and software issues
Strong communication skills and ability to work under pressure
Certified in ITIL and CompTIA A+
Previous experience in managing service desk tickets and resolving user queries
- Q2. Tell me about your project
- Ans.
I recently completed a project to implement a new IT ticketing system for a large organization.
Researched and evaluated different ticketing systems available in the market
Collaborated with stakeholders to gather requirements and customize the system to meet their needs
Provided training to end users on how to use the new ticketing system
Conducted testing and troubleshooting to ensure smooth implementation
- Q3. Speak on any topic you like
- Q4. Why do you want to join our company
- Ans.
I am impressed by your company's reputation for providing excellent customer service and innovative solutions.
I admire your company's commitment to customer satisfaction
I am excited about the opportunity to work with cutting-edge technology
I believe my skills and experience align well with the company's values and goals
- Q5. Are you willing to do night shift
- Ans.
Yes, I am willing to do night shifts as required for the role.
I understand that night shifts may be necessary to provide 24/7 support to users.
I am flexible with my schedule and can adjust to working during nighttime hours.
I have previous experience working night shifts in a similar role.
I am aware of the importance of maintaining a healthy work-life balance even when working night shifts.
- Q6. Are you able to commute
- Q7. Any random question on your resume
(2 Questions)
- Q1. Qualification and experience
- Q2. About my previous organization
(1 Question)
- Q1. Was on team leader
Interview Preparation Tips
(2 Questions)
- Q1. Collection, hashmap, concurrent hash map. Hash table.
- Q2. Collection, multithreading, synchronization locks
(1 Question)
- Q1. COBOL SCNEARIO BASED QUESTIONS
(1 Question)
- Q1. Toughest coding done so far
- Ans.
Implementing a complex algorithm for optimizing search results in a large-scale e-commerce platform.
Developed a custom search algorithm to improve search relevance and speed
Implemented data structures like trie and inverted index for efficient search
Optimized the algorithm to handle millions of products and user queries
Used techniques like caching and parallel processing to enhance performance
Mohan chandu
(1 Question)
- Q1. Dotnet full stack developer questions
(1 Question)
- Q1. Managerial round questions with normal questions
(1 Question)
- Q1. HR round with normal HR question
1st round was aptitude
After 1 month there was a GD round .
(2 Questions)
- Q1. Introduction , Communication check
- Q2. Computer Networking questions
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Wipro IT Team Lead Interview Process
based on 1 interview
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Wipro IT Team Lead Reviews and Ratings
based on 6 reviews
Rating in categories
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Project Engineer
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|  ₹1.8 L/yr - ₹8.2 L/yr |
|
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salaries
| ₹5.8 L/yr - ₹22 L/yr |
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