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Varun Motors
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I appeared for an interview before Mar 2024, where I was asked the following questions.
I have over five years of experience in the automobile industry, focusing on customer service and technical support.
Worked as a Service Advisor at XYZ Auto, managing customer inquiries and service appointments.
Gained technical knowledge through hands-on experience with vehicle diagnostics and repairs.
Developed strong communication skills by explaining complex automotive issues to customers in an understandable way.
Impl...
Effective strategies for managing angry customers include active listening, empathy, and providing solutions.
Listen actively: Allow the customer to express their feelings without interruption. For example, nodding and maintaining eye contact shows you are engaged.
Empathize: Acknowledge their frustration by saying, 'I understand why you're upset; that must be really frustrating for you.'
Stay calm: Maintain a composed de...
Service advisors act as the liaison between customers and the service department, ensuring effective communication and service delivery.
Customer Interaction: Greet customers, listen to their concerns, and provide information about services needed.
Service Recommendations: Assess vehicle issues and recommend necessary repairs or maintenance, like oil changes or brake replacements.
Estimates and Quotes: Provide accurate co...
Varun Motors interview questions for popular designations
I applied via Referral and was interviewed in Sep 2023. There was 1 interview round.
I applied via Company Website and was interviewed before Jan 2023. There were 6 interview rounds.
Sent to the Mail and escalate the complaint
About company and salary
About process and Experience
I don't know about coding test
I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.
I am a detail-oriented and organized individual with experience in handling back office operations efficiently.
I have a strong background in data entry and record keeping
I am proficient in using MS Office applications such as Excel and Word
I have excellent communication skills and can work well in a team environment
Service estimate for vehicle includes labor, parts, and any additional services needed.
Service estimate should be based on the specific make and model of the vehicle
Labor costs depend on the complexity of the service required
Parts costs vary depending on the quality and brand of parts needed
Additional services such as fluid changes or tire rotations may also be included in the estimate
I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.
Objection Handling during Sales in company and colleagues
The importance of customer relationship management in sales
Customer relationship management (CRM) is crucial for building and maintaining strong relationships with customers
CRM helps in understanding customer needs and preferences, leading to better sales opportunities
Effective CRM can result in increased customer loyalty and repeat business
Utilizing CRM software can streamline sales processes and improve efficiency
Reg...
I applied via Newspaper Ad and was interviewed before Jan 2022. There were 2 interview rounds.
The duration of Varun Motors interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 23 interviews
Interview experience
based on 496 reviews
Rating in categories
Relationship Manager
147
salaries
| ₹1 L/yr - ₹4.5 L/yr |
Sales Executive
131
salaries
| ₹1 L/yr - ₹5 L/yr |
Executive Accountant
100
salaries
| ₹1.5 L/yr - ₹3.5 L/yr |
Service Advisor
81
salaries
| ₹1.1 L/yr - ₹4 L/yr |
Customer Care Executive
51
salaries
| ₹1.1 L/yr - ₹3.6 L/yr |
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