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V-Mart
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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Customers may get angry due to various reasons such as long wait times, incorrect pricing, or poor customer service.
Long wait times at checkout
Incorrect pricing or scanning errors
Poor customer service or rude behavior from staff
Out of stock items or unmet expectations
Issues with returns or refunds
Some items that customers are not currently offered in the point of sale system.
Gift cards for other retailers
Customized loyalty programs
Digital receipts
Product recommendations based on past purchases
If a customer's payment is made through card and they do not come to collect it, I would follow the store's policy for handling unclaimed items.
Check the store's policy on handling unclaimed items paid for by card
Attempt to contact the customer using the contact information provided during the transaction
Hold onto the item for a specified period of time before taking further action, such as returning the payment or don
Remove expired goods from shelves, mark down prices if necessary, and dispose of properly.
Immediately remove expired goods from shelves to prevent customers from purchasing them
Check if there is a policy in place for marking down prices on expired goods
Dispose of expired goods properly according to store guidelines
Communicate with management about the situation and any necessary actions
I would discreetly observe the individual to gather evidence, then report the incident to a manager for further action.
Observe the individual discreetly to gather evidence
Report the incident to a manager immediately
Do not confront the individual directly
I would politely ask the customer for the reason for the return, check the store's return policy, and process the return accordingly.
Politely ask the customer for the reason for the return
Check the store's return policy to ensure the item is eligible for return
Process the return by following the store's procedures
Offer an exchange or refund based on the store's policy
I would efficiently serve each customer in line while maintaining a positive attitude and ensuring accuracy in transactions.
Acknowledge the line and assure customers that you will assist them shortly
Work quickly and efficiently to process transactions
Maintain a positive and friendly attitude towards customers
Call for backup if the line is too long or if there are complex transactions to handle
I would remain calm, listen to their concerns, and try to find a solution to address their issue.
Remain calm and composed
Listen actively to the customer's concerns
Apologize for any inconvenience caused
Offer a solution or escalate to a manager if necessary
I applied via Approached by Company and was interviewed in Sep 2023. There was 1 interview round.
The software used in Reliance as my previous employer was SAP for managing sales transactions and inventory.
SAP was used for managing sales transactions and inventory
It helped in tracking sales, managing inventory levels, and generating reports
Training was provided to employees on how to use SAP effectively
I applied via Company Website and was interviewed in Jul 2022. There was 1 interview round.
I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.
I always greet customers with a smile and ask how I can assist them. I listen carefully to their needs and provide helpful suggestions.
Greet customers with a smile and ask how you can assist them
Listen carefully to their needs
Provide helpful suggestions based on their needs
Be patient and polite even if the customer is difficult
Handle any complaints or issues with empathy and professionalism
I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.
Transaction logs are records of all transactions made in a system or application.
Transaction logs are used to track and monitor all activities within a system or application.
They can be used to troubleshoot issues and identify errors or discrepancies.
Transaction logs can also be used for auditing and compliance purposes.
Examples of transaction logs include server logs, database logs, and application logs.
Optimistic locking assumes no conflicts while pessimistic locking assumes conflicts may occur.
Optimistic locking allows multiple transactions to access the same data simultaneously, assuming that conflicts are rare.
Pessimistic locking prevents multiple transactions from accessing the same data simultaneously, assuming that conflicts are likely to occur.
Optimistic locking is useful when conflicts are rare and the cost o...
I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.
Headcashier maintains files related to cash management, employee schedules, and customer transactions.
Cash management files including daily cash reports, bank deposits, and petty cash logs
Employee schedule files including shift schedules and time-off requests
Customer transaction files including receipts and returns
Audit files for compliance and financial reporting
Training and development files for cashiers
Security file
I applied via AmbitionBox and was interviewed in Jan 2022. There were 3 interview rounds.
I am an experienced head cashier with strong leadership skills and a passion for providing excellent customer service.
Experienced head cashier
Strong leadership skills
Passionate about customer service
My family background is diverse and has shaped my values and work ethic.
My parents come from different cultural backgrounds, which has exposed me to different perspectives and traditions.
I have siblings who have pursued various careers, inspiring me to work hard and explore different opportunities.
My family has always emphasized the importance of education and continuous learning.
We have a strong sense of community and...
My family background is diverse and multicultural, with members from different countries and ethnicities.
My parents are from different countries, which has exposed me to different cultures and traditions.
I have relatives who speak multiple languages, allowing me to learn and appreciate different ways of communication.
My family values diversity and inclusivity, which has shaped my perspective on working with people from...
I applied via Approached by Company and was interviewed in Oct 2022. There were 3 interview rounds.
Normal as regular in every company
based on 4 reviews
Rating in categories
Store Manager
421
salaries
| ₹2.8 L/yr - ₹8.5 L/yr |
Assistant Store Manager
320
salaries
| ₹1.6 L/yr - ₹4.9 L/yr |
Floor Manager
242
salaries
| ₹0.9 L/yr - ₹3.5 L/yr |
Head Cashier
213
salaries
| ₹0.9 L/yr - ₹3.5 L/yr |
Assistant Manager
211
salaries
| ₹1.1 L/yr - ₹9.6 L/yr |
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