United Academy Manager Interview Questions and Answers

Address non-performing employees by setting clear expectations, providing feedback, offering support, and taking appropriate disciplinary action if necessary.

• Communicate clear performance expectations to the employee

• Provide regular feedback on their performance and areas for improvement

• Offer support and resources to help them improve

• Consider reassigning tasks or providing additional training if needed

• If performance doe...read more

To improve business for CV Finance in HDFC, I would focus on expanding the customer base, offering competitive interest rates, and enhancing customer service.

• Expand customer base by targeting new demographics and industries

• Offer competitive interest rates to attract more borrowers

• Enhance customer service by providing personalized assistance and quick response times

RFP process involves issuing a request for proposals to potential vendors, evaluating their responses, and selecting the best proposal.

• Identify project needs and create a detailed RFP document

• Distribute RFP to potential vendors

• Receive and evaluate vendor proposals

• Select the best proposal based on criteria such as cost, quality, and timeline

• Negotiate terms and finalize contract with chosen vendor

Managing stakeholders during a project delay due to unforeseen circumstances

• Communication breakdown between project team and stakeholders

• Conflicting priorities and interests among stakeholders

• Difficulty in managing expectations and demands of various stakeholders

• Negotiating new timelines and deliverables with stakeholders

• Handling dissatisfaction and complaints from stakeholders

Resolved a customer complaint by providing a refund for a damaged product

• Customer received a damaged product and contacted customer service

• Investigated the issue and confirmed the damage

• Provided a refund to the customer as a resolution

I manage my team during critical times by providing clear direction, support, and open communication.

• Provide clear direction and set priorities to ensure everyone is focused on the most important tasks.

• Offer support and resources to help team members overcome challenges and meet deadlines.

• Maintain open communication channels to keep everyone informed and address any issues promptly.

• Lead by example and stay calm under p...read more

Delegate tasks to other team members, prioritize urgent tasks, communicate with customers about the situation.

• Delegate tasks to other team members based on their skills and availability.

• Prioritize urgent tasks to ensure essential work is completed on time.

• Communicate with customers about the absence and provide updates on the progress of their work.

• Ensure all team members are aware of the plan and their responsibilitie