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Unacademy Support Executive Interview Questions and Answers

Updated 13 Sep 2021

Unacademy Support Executive Interview Experiences

1 interview found

Support Executive Interview Questions & Answers

user image Anonymous

posted on 13 Sep 2021

I applied via Walk-in and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Do you have chat support experience and which tool is used for chat support?
  • Ans. 

    Yes, I have chat support experience.

    • I have worked as a chat support executive for 2 years.

    • I have used various chat support tools such as Zendesk Chat, LiveChat, and Intercom.

    • I am familiar with handling customer queries and providing real-time assistance through chat.

    • I have experience in resolving technical issues, providing product information, and troubleshooting.

    • I have received positive feedback from customers for my

    • Answered by AI
    View 1 more amswer

Interview Preparation Tips

Interview preparation tips for other job seekers - Demo chat will be initiated with the job seeker, where the candidate will be tested how he will respond to the chat, they check parameters like greeting, empathy, problem-solving, etc. Ensure the candidate is preparing well before attending the interview.
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