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Unacademy Support Executive Interview Questions and Answers

Updated 13 Sep 2021

Unacademy Support Executive Interview Experiences

1 interview found

Support Executive Interview Questions & Answers

user image Anonymous

posted on 13 Sep 2021

I applied via Walk-in and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Do you have chat support experience and which tool is used for chat support?
  • Ans. 

    Yes, I have chat support experience.

    • I have worked as a chat support executive for 2 years.

    • I have used various chat support tools such as Zendesk Chat, LiveChat, and Intercom.

    • I am familiar with handling customer queries and providing real-time assistance through chat.

    • I have experience in resolving technical issues, providing product information, and troubleshooting.

    • I have received positive feedback from customers for my

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Demo chat will be initiated with the job seeker, where the candidate will be tested how he will respond to the chat, they check parameters like greeting, empathy, problem-solving, etc. Ensure the candidate is preparing well before attending the interview.

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Interview Tips & Stories
1w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Senior Associate Interview Questions & Answers

Testbook.com user image Anonymous

posted on 8 Jun 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Short Introduction
    • Add your answer
  • Q2. Experience and salary
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
    • Add your answer
  • Q2. Mock call & product pitch
    • Add your answer

Interview Preparation Tips

Topics to prepare for Testbook.com Senior Associate interview:
  • Product Mapping
  • Sales Strategy

Senior Associate Interview Questions & Answers

upGrad user image Anonymous

posted on 20 Dec 2023

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic questions
    • Add your answer
  • Q2. Details about your day to day work
  • Ans. 

    As a Senior Associate, my day to day work involves managing client relationships, overseeing project timelines, and providing strategic guidance.

    • Managing client relationships by regularly communicating with clients to understand their needs and address any concerns

    • Overseeing project timelines by creating and updating project plans, tracking progress, and ensuring deadlines are met

    • Providing strategic guidance by analyzi...

    • Answered by AI
    Add your answer
Round 3 - Case Study 

Situation based questions

Round 4 - HR 

(1 Question)

  • Q1. Details on joining
    • Add your answer

Senior Associate Interview Questions & Answers

upGrad user image Bhulana Debnath

posted on 13 Mar 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Normal introduction
    • Add your answer
  • Q2. Tell me about ur self job profile responsibilities
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Senior Associate Interview Questions & Answers

upGrad user image Anonymous

posted on 27 Mar 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Case Study 

University share calculations and gst accounting entries

Round 2 - One-on-one 

(1 Question)

  • Q1. Prior work experience
    • Add your answer

Senior Associate Interview Questions & Answers

upGrad user image Anonymous

posted on 28 Mar 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Be prepared for real life situation questions related to Industry
    • Add your answer
Round 2 - Assignment 

Case study provided for analysis and review

Senior Associate Interview Questions & Answers

upGrad user image Akshay Yadav

posted on 22 Apr 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Had a very basic discussion with HR
    • Add your answer
Round 2 - Coding Test 

Coding test on data structures and algorithms

Round 3 - Assignment 

Asked to create teaching material on given topic

Round 4 - Technical 

(1 Question)

  • Q1. Technical discussion on the material + few coding problems
    • Add your answer

Senior Associate Interview Questions & Answers

upGrad user image Anonymous

posted on 1 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced professional with a strong background in project management and team leadership.

    • Over 8 years of experience in project management

    • Proven track record of successfully leading cross-functional teams

    • Strong communication and problem-solving skills

    • Certified Project Management Professional (PMP)

    • Previously managed a project that resulted in a 20% increase in efficiency

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Na

Senior Associate Interview Questions & Answers

BYJU'S user image Anonymous

posted on 6 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself, Sales skills Repo building Negotiate Convancing to cx
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Call pitch and situation based question.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join byjus, byjus is good company there manager is worse, they will end up your social life your personal life, if you goes to on vacation on yor weekend, they will you you went to vacation.

Senior Associate Interview Questions & Answers

BYJU'S user image Firdaus Ahmed

posted on 12 Oct 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why sale field?
    • Add your answer
  • Q2. Why Byju's? You want
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Will give you a scenario
    • Add your answer
  • Q2. Sale me something
  • Ans. 

    I would like to sell you a high-quality, versatile smartwatch that can track your fitness goals and keep you connected on the go.

    • Highlight the features of the smartwatch such as fitness tracking, notifications, and sleek design

    • Explain how the smartwatch can improve daily life by keeping you organized and motivated

    • Offer a special promotion or discount to entice the buyer to make a purchase

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't go for this company it's a fraud company
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