TVS Mobility Service Technician Interview Questions and Answers

Service Management is the process of planning, coordinating, and optimizing the delivery of services to meet the needs of customers.

• Service Management involves designing, transitioning, delivering, and improving services to ensure they meet customer requirements.

• It includes processes, policies, and procedures to manage service delivery and support.

• Examples of Service Management frameworks include ITIL (Information Tech...read more

5S is a methodology for organizing a workplace, especially a shared workplace, to improve efficiency and effectiveness by eliminating waste.

• Sort: Separate needed tools, materials, and instructions from unneeded ones.

• Set in order: Arrange items so they are easy to use and label them to eliminate searching.

• Shine: Clean the workspace and equipment to maintain it in good condition.

• Standardize: Establish procedures and sche...read more

Managing manpower involves overseeing the allocation, scheduling, and supervision of employees to ensure efficient and effective utilization of resources.

• Allocate tasks and responsibilities to employees based on their skills and availability

• Create schedules to ensure adequate coverage and productivity

• Supervise and monitor employees to ensure they are performing their duties effectively

• Provide training and support to em

Address customer concerns by providing accurate information and solutions.

• Listen to the customer's concerns and empathize with their frustration.

• Provide accurate information about the mileage of the product in question.

• Offer solutions such as maintenance tips or scheduling a service appointment.

• Follow up with the customer to ensure their concerns have been addressed.