TVS Mobility Service Technician Interview Questions and Answers

The engine starting process involves several steps to ignite the fuel and air mixture in the engine cylinders.

• The ignition key is turned to the 'on' position, which activates the fuel pump and other electrical components.

• The starter motor engages the flywheel, which turns the engine over.

• Fuel is injected into the cylinders and mixed with air.

• The spark plugs ignite the fuel and air mixture, causing combustion and starti...read more

I will handle the situation calmly and professionally, ensuring their safety and satisfaction.

• Listen to their concerns and empathize with their situation

• Offer alternative options or solutions

• Ensure their safety and well-being

• Maintain a professional demeanor and attitude

• Follow company policies and procedures

• Provide excellent customer service to ensure their satisfaction

Service Management is the process of planning, coordinating, and optimizing the delivery of services to meet the needs of customers.

• Service Management involves designing, transitioning, delivering, and improving services to ensure they meet customer requirements.

• It includes processes, policies, and procedures to manage service delivery and support.

• Examples of Service Management frameworks include ITIL (Information Tech...read more

SCR stands for Selective Catalytic Reduction, a technology used to reduce nitrogen oxide emissions in diesel engines.

• SCR uses a catalyst to convert harmful nitrogen oxides into nitrogen, water, and small amounts of carbon dioxide.

• It requires a reducing agent, typically urea, to initiate the chemical reaction.

• The urea solution is injected into the exhaust stream where it reacts with the nitrogen oxides in the presence o...read more

IGBT stands for Insulated Gate Bipolar Transistor. It is a power semiconductor device used for switching applications.

• IGBT combines the advantages of both MOSFET and bipolar transistors.

• It is commonly used in high power applications such as motor drives, inverters, and power supplies.

• IGBTs have three terminals: gate, collector, and emitter.

• They are used for switching high voltage and high current loads.

• Example: IGBTs a...read more