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Trust Systems & Software Senior Technical Support Engineer Interview Questions and Answers

Updated 28 Jun 2022

Trust Systems & Software Senior Technical Support Engineer Interview Experiences

2 interviews found

I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Question regarding technical and banking knowledge and support cycle

Interview Preparation Tips

Topics to prepare for Trust Systems & Software Senior Technical Support Engineer interview:
  • Banking domain
  • SQL
  • ASP.Net
Interview preparation tips for other job seekers - Nice place to stay up your career. But don't stay for long period as u will get backlog on technologies and terminology

I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Question regarding technical and banking knowledge and support cycle

Interview Preparation Tips

Topics to prepare for Trust Systems & Software Senior Technical Support Engineer interview:
  • Banking domain
  • SQL
  • ASP.Net
Interview preparation tips for other job seekers - Nice place to stay up your career. But don't stay for long period as u will get backlog on technologies and terminology

Senior Technical Support Engineer Interview Questions Asked at Other Companies

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Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Can you describe your past professional experiences?
  • Ans. 

    I have over 5 years of experience in technical support roles, troubleshooting hardware and software issues for various clients.

    • 5+ years of experience in technical support roles

    • Proficient in troubleshooting hardware and software issues

    • Experience working with a variety of clients

  • Answered by AI
  • Q2. What motivated you to join as a technical support specialist?
  • Ans. 

    Passion for problem-solving and helping others drove me to pursue a career in technical support.

    • Enjoy troubleshooting and finding solutions to complex issues

    • Desire to assist and educate customers on technical matters

    • Fascination with technology and desire to stay current with advancements

    • Satisfaction from successfully resolving technical challenges

    • Opportunity to work in a dynamic and fast-paced environment

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. What is the usage of Active Directory?
  • Ans. 

    Active Directory is a directory service used by organizations to manage users, computers, and resources in a network.

    • Centralized management of users, computers, and resources

    • Authentication and authorization of users

    • Group policy management for security and configuration settings

    • Single sign-on for users to access multiple resources

    • Integration with other services like DNS and DHCP

    • Example: User accounts, computer accounts,

  • Answered by AI
  • Q2. What are the troubleshooting steps for resolving Wi-Fi connectivity issues?
  • Ans. 

    Troubleshooting steps for resolving Wi-Fi connectivity issues

    • Check if Wi-Fi is enabled on the device

    • Restart the device and the Wi-Fi router

    • Forget and reconnect to the Wi-Fi network

    • Check for any software updates on the device

    • Move closer to the Wi-Fi router to improve signal strength

  • Answered by AI

I applied via Naukri.com and was interviewed in Sep 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. They have ask about active directory
  • Q2. Fsmo roll, service desk communication

Interview Preparation Tips

Interview preparation tips for other job seekers - On this position take a strong knowledge about active directory
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself and run through the resume
  • Q2. Educational background and qualifications
Round 2 - Technical 

(1 Question)

  • Q1. Technical interview with team leader

Interview Preparation Tips

Interview preparation tips for other job seekers - Operations round with director
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2022. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Walk me through your day to day work
  • Ans. 

    As a Senior Technical Support Engineer, my day-to-day work involves troubleshooting technical issues, providing solutions to customers, and collaborating with cross-functional teams.

    • Reviewing and responding to customer support tickets

    • Collaborating with cross-functional teams to resolve complex technical issues

    • Providing technical guidance and support to junior team members

    • Documenting technical issues and solutions for f...

  • Answered by AI
  • Q2. Discuss technical support Engineer work as per questions supurting L1 & L2 queries.

Interview Preparation Tips

Interview preparation tips for other job seekers - Discuss technical support Engineer detail day to day work & difficulties.
Follow by hr round,
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

Jam session on random topics

Round 2 - Technical 

(1 Question)

  • Q1. Realted to wan and lan
Round 3 - HR 

(1 Question)

  • Q1. Salry discussion

I applied via Approached by Company and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Network problem and desktop support related questions
Round 3 - HR 

(1 Question)

  • Q1. Technical questions for interview
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. One om one round other rohnd
  • Q2. What is your passion

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience. Easy round
Virtual round
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Communication assessment test
Round 2 - Technical 

(1 Question)

  • Q1. Routers , networking questions
Round 3 - Technical 

(1 Question)

  • Q1. Manager round with all the scenario handled
Round 4 - HR 

(1 Question)

  • Q1. Salary discussion

Trust Systems & Software Interview FAQs

How many rounds are there in Trust Systems & Software Senior Technical Support Engineer interview?
Trust Systems & Software interview process usually has 2 rounds. The most common rounds in the Trust Systems & Software interview process are Resume Shortlist and HR.

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