Trianz Senior Application Support Analyst Interview Questions and Answers

2 leetcode medium level type problems were given. This was a cut-off test were majority will be cut-off.

Long coding round - Paired with another thoughtworker

Q1. Questions on project
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Q2. Frameworks related
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Q1. Brief about yourself. Projects you been into. Why you would like to change the organisation? What made you feel to opt Iris Software?
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Q1. Monitoring tools like JIRA, Splunk, Servicenow. Cases and CRM tools like Salesforce, Dynamics 365, and any other. SQL queries. Logs collection and reading. Application validation and other patching activit...read more
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Q1. Some Python basics. Some power shell scripting questions. Networking basics. Azure Monitoring.
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Case study of projects that you been into previously and how will you counter the cases and proactive cases to the prioritise Incidents.

Q1. Email writing , problem solving approach
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Q1. Resume related questions to understand scope of work
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Q1. Career related questions, situation oriented questions
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Q1. Manager interview to know the candidate experience and expectations
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Q1. Had Technical Interview
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Q1. Discussion with manager
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Q1. Had HR discussion one to one
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Q1. Select from employees tables all those who don't work in any department.
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Q2. What is a cursor and write a query
Ans. 
A cursor is a database object used to retrieve data from a result set one row at a time.
• A cursor is used to iterate through a result set.

• It can be used to update or delete rows in a table.

• Example query: DECLARE cursor_name CURSOR FOR SELECT column1, column2 FROM table_name;

• Example usage: OPEN cursor_name; FETCH NEXT FROM cursor_name INTO @variable1, @variable2;

• Example usage: CLOSE cursor_name; DEALLOCATE cursor_name;
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Q3. How early you can join
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Coding test contains 4 coding question easy to medium, Topic Array, String but DSA questions are in image formate first you have to decode the image then code.

Q1. Some question from resume project.
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Q2. How we can improve this project
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Q3. Add 20% discount code, Implement cashback
Ans. 
To add a 20% discount code and implement cashback in an application.
• Create a discount code field in the application where users can enter the code to avail 20% off.

• Calculate the discounted price by applying the 20% discount on the original price.

• Implement a cashback feature where users receive a certain percentage of the purchase amount back as cashback.

• Ensure that the cashback amount is credited to the user's account
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Q1. Work Experience on Salesforce, Jira Tools and basic tools.
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Q2. Over all experience in case and call handling.
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Q1. Calling to get my credential reset?
Ans. Probing is essential to understand type of user calling, contact details and email address associated with access.
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Q2. Unable to access workspace getting error.
Ans. 
The user is unable to access their workspace due to an error.
• Check if the user's credentials are correct

• Verify if the workspace server is up and running

• Ensure there are no network connectivity issues

• Check for any recent updates or changes that may have caused the error
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Q3. How will you manage critical request?
Ans. 
I will prioritize critical requests based on impact and urgency, communicate with stakeholders, and escalate as needed.
• Prioritize critical requests based on impact and urgency

• Communicate with stakeholders to gather necessary information and set expectations

• Escalate to appropriate teams or management if needed

• Monitor progress and provide updates to stakeholders
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Q4. When can you join?
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Online hackerrank test

Q1. Code pairing round
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Q2. Solving a problem and improving it
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Q1. Question on previous experience
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Q1. Basic HR questions
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