Trianz Senior Application Support Analyst Interview Questions and Answers

Q1. Brief about yourself. Projects you been into. Why you would like to change the organisation? What made you feel to opt Iris Software?
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Q1. Monitoring tools like JIRA, Splunk, Servicenow. Cases and CRM tools like Salesforce, Dynamics 365, and any other. SQL queries. Logs collection and reading. Application validation and other patching activit...read more
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Q1. Some Python basics. Some power shell scripting questions. Networking basics. Azure Monitoring.
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Case study of projects that you been into previously and how will you counter the cases and proactive cases to the prioritise Incidents.

Q1. Email writing , problem solving approach
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Q1. Resume related questions to understand scope of work
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Q1. Career related questions, situation oriented questions
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Q1. Manager interview to know the candidate experience and expectations
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MCQ questions related to data structures and algorithms and some easy-medium leetcode coding questions

Q1. A problem was given which was required to be solved using the concepts of OOPS with clean code.
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Q1. Introduce yourself and explain any one of the projects
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Q2. Questions related to HTML and CSS
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Q3. DSA questions related to Strings, two-pointers, maps, etc. Difficulty : easy-medium
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Q1. The interviewer asked me to choose a social topic and then questions following to that topic were asked. This round was more of a discussion type round where they checked my social and leadership skills.
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Q1. Had Technical Interview
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Q1. Discussion with manager
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Q1. Had HR discussion one to one
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Q1. Select from employees tables all those who don't work in any department.
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Q2. What is a cursor and write a query
Ans. 
A cursor is a database object used to retrieve data from a result set one row at a time.
• A cursor is used to iterate through a result set.

• It can be used to update or delete rows in a table.

• Example query: DECLARE cursor_name CURSOR FOR SELECT column1, column2 FROM table_name;

• Example usage: OPEN cursor_name; FETCH NEXT FROM cursor_name INTO @variable1, @variable2;

• Example usage: CLOSE cursor_name; DEALLOCATE cursor_name;
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Q3. How early you can join
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Q1. Work Experience on Salesforce, Jira Tools and basic tools.
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Q2. Over all experience in case and call handling.
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Q1. Calling to get my credential reset?
Ans. Probing is essential to understand type of user calling, contact details and email address associated with access.
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Q2. Unable to access workspace getting error.
Ans. 
The user is unable to access their workspace due to an error.
• Check if the user's credentials are correct

• Verify if the workspace server is up and running

• Ensure there are no network connectivity issues

• Check for any recent updates or changes that may have caused the error
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Q3. How will you manage critical request?
Ans. 
I will prioritize critical requests based on impact and urgency, communicate with stakeholders, and escalate as needed.
• Prioritize critical requests based on impact and urgency

• Communicate with stakeholders to gather necessary information and set expectations

• Escalate to appropriate teams or management if needed

• Monitor progress and provide updates to stakeholders
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Q4. When can you join?
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Oops concepts were judged along with problem solving

Q1. Explain your project
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Q2. Design book my show on a high level
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Q1. The duration of the test is around 2 hours. It has questions from DSA on topics like Graphs, Arrays, etc. and MCQs from other topics of OOPS and DBMS. Swapping adjacent, counting votes and Pair Sum.
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Q1. Problem statement: Aapali Taxi is a taxi cab operator. They have 3 types of cars- Mini, Sedan and SUV, each with different tariffs. When customers approach them for booking rides, they show an “Estimated ...read more
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Q1. 1. Permutations of the string.
Ans. 
Permutations of a string can be generated using recursion and swapping characters.
• Use recursion to generate all possible permutations

• Swap characters to create new permutations

• Store permutations in an array of strings

• Handle duplicate characters to avoid repetition
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Q2. 2. How will you design a database to manage the songs playlist on Spotify?
Ans. 
A database for managing songs on Spotify playlists.
• Create a table for playlists with columns for name, description, and user ID

• Create a table for songs with columns for title, artist, album, and duration

• Create a table for playlist-songs with columns for playlist ID and song ID

• Use foreign keys to link tables together

• Allow for CRUD operations on playlists and songs
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Q3. 3. Middle element of linked list in a single traversal
Ans. 
To find the middle element of a linked list in a single traversal.
• Use two pointers, one moving at twice the speed of the other.

• When the faster pointer reaches the end, the slower pointer will be at the middle.

• If the linked list has even number of elements, the middle will be the second of the two middle elements.
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Q4. 4. Design a list to show songs in the year in which they were published.
Ans. 
Create an array of song titles sorted by year of publication.
• Create an array of song objects with properties for title and year of publication.

• Sort the array by year of publication.

• Extract the titles of the songs into a separate array.

• Return the array of song titles.
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Q5. 5. Another question related to library management class where you have to make diagrams too.
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Q1. This Round is comparatively simple and easier than previous rounds. They ask you to introduce yourself followed by questions regarding your background goals, strengths, etc. And discussing some social prob...read more
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